Tier 2 Support Analyst / L2 Technical Support
1 point system
Exact Requirements:
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Experience: 2+ years of technical L2/Tier-2 support experience in retail or restaurant multi-unit environments.
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POS & OS: Hands-on troubleshooting for Linux-based POS OS , store hardware, back-office printers, and peripheral devices.
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Mobile & Remote Devices: L2 remote troubleshooting of store-associate mobile devices (Android and iOS).
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Networking & Ops: Basic network troubleshooting (connectivity, switches, IP routing) and queue ticket management escalated from L1/Service Desk.
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Availability: Must be willing to participate in a standard on-call rotation for global store uptime.
Vacancy posted 4 days ago
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