Customer Service Representative

Job Description

Job Description

Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative!
Location : Edina, MN
Position : Full-Time

Are you a motivated, customer-focused individual looking to make a difference? Pronto Heating & Air Conditioning, a trusted family-owned HVAC company with over 60 years of experience, is expanding and seeking a Customer Service Representative (CSR) to join our dynamic team! This full-time role combines customer service, administrative tasks, and dispatch duties, all while ensuring our clients receive the highest level of service.

Why Work with Us?

At Pronto Heating & Air Conditioning, we offer more than just a job – we offer a career with a supportive team and a company that values your contributions. Our employees are the backbone of our success, and we pride ourselves on providing competitive pay , outstanding benefits , and growth opportunities .

• Competitive Pay : Starting at $21/hr + commission
• Stay-on Bonus : $500 after 6 months
• Comprehensive Benefits : Health, dental, paid vacation, vision, and 401(k)
• Team Culture : A friendly, supportive, and fun work environment
• Opportunities for Growth : We invest in your development and career advancement

What You'll Do

As a CSR and dispatcher at Pronto Heating & Air Conditioning, you'll play a crucial role in providing exceptional customer experiences. Every day will bring variety as you:

• Engage with Customers : Answer incoming calls and make outgoing calls to assist clients, providing them with the information they need in a professional and friendly manner.
• Coordinate Scheduling : Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
• Dispatch Calls : Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
• Handle Administrative Duties : Help process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.

Your ability to juggle multiple tasks while delivering outstanding service is key to our success.

What We're Looking For:

We want a dependable and detail-oriented individual who thrives in a fast-paced environment . If you have a passion for customer service and enjoy problem-solving, you'll be a perfect fit for our team!

• 1+ years of customer service experience (Call center experience is a plus!)
• Excellent communication skills , both written and verbal
• Tech-savvy with strong computer skills (data entry, Excel knowledge)
• Bilingual skills are a plus
• Previous dispatch or home service experience is a bonus

Why Pronto Heating & Air Conditioning?

We are more than just an HVAC company – we are a team that values professionalism, respect, and reliability. We pride ourselves on our commitment to providing top-notch service to our clients, and we do it all while maintaining a fun, friendly atmosphere . We also understand the importance of work-life balance, so we offer paid vacation and great benefits to support your well-being.

Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto Heating & Air Conditioning team!