Lead IT Technician

Advanced Technical Support Leader

This role involves providing advanced technical support and leadership within an IT team. The individual will oversee the resolution of complex hardware, software, and network issues while mentoring and guiding other technicians. The position requires collaboration with internal teams and external vendors to ensure seamless technology operations and high customer satisfaction.

Responsibilities

Offer guidance, mentorship, and training to IT technicians to promote best practices and troubleshooting skills.

Assist senior IT leaders in managing customer relationships and addressing complex technical requests.

Develop, update, and maintain support documentation and operational procedures.

Lead incident resolution efforts, including root cause analysis and implementation of preventive measures, with documentation within ServiceNow.

Troubleshoot and resolve hardware, software, and network issues across various environments.

Coordinate manufacturer warranty support and equipment repairs efficiently.

Oversee the planning and execution of hardware installations and configurations across multiple locations.

Manage and support printer, copier, and peripheral device issues.

Facilitate technical support for meetings and events, including audiovisual and video conferencing setups.

Monitor support activities performed by third-party vendors and contractors, ensuring quality and timeliness.

Qualifications

Demonstrated understanding of advanced technology standards and support practices.

Proven ability to perform and supervise complex technology installations and configurations.

Strong troubleshooting skills across hardware, software, and network systems.

Excellent communication, mentoring, and problem-solving abilities.

Ability to manage change effectively and understand its impact on operations.

High school diploma or GED required; Bachelor's degree in Information Technology or related field preferred.

Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or similar are preferred.

Minimum of 5 years of relevant IT support experience.

Experience supporting enterprise-class desktop, mobile, audiovisual, and network technologies is preferred.

Publishing Pay Range: $32.00 – $37.00 hourly This position is based in office and requires employee to work on-site.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.