Sr Community Manager - LIHTC/PSH/HUD (Roving OC/LA)

Job Description Job Description Quality Management Group (QMG) is seeking an experienced Senior Community Manager (Floating) to support and oversee affordable housing communities across our portfolio. This role provides leadership, operational support, and compliance oversight to ensure our communities operate efficiently while delivering exceptional resident experiences.
If you are an experienced property management professional with strong affordable housing compliance knowledge and leadership skills, we invite you to join a team committed to Trust, Respect, Development, Adaptability, and Sustainability.

About the Role
The Senior Community Manager (Floating) is responsible for supporting the management and operations of multiple affordable housing communities. This position provides on-site leadership when Community Managers are unavailable, assists with compliance oversight, and helps maintain high operational standards across the portfolio.
The role reports to the Director of Operations and collaborates closely with Operations, Compliance, Accounting, and onsite teams to support property performance and regulatory compliance.

Key Responsibilities
Property Operations
Provide operational support to communities across the portfolio as needed
Conduct property inspections and operational audits
Assist with lease-ups and property transitions
Ensure vacancies are marketed effectively and occupancy levels remain strong
Oversee work orders and ensure maintenance timelines are met
Monitor market conditions and competitive pricing
Compliance & Affordable Housing
Maintain resident files and system records in accordance with regulatory requirements
Review and process annual recertifications and resident notices
Maintain waiting lists and ensure application processing compliance
Partner with Compliance teams to ensure property data (AMI, rent limits, utility allowances) is accurate in the property management system
Financial Management
Monitor accounts receivable and resident ledgers
Prepare deposits and ensure accurate payment posting
Assist with month-end reporting and annual budgets
Ensure past resident balances are submitted to collections when necessary
Leadership & Team Development
Supervise and mentor onsite staff including Community Managers and Maintenance teams
Support employee training and performance management
Assist with hiring, timekeeping review, and performance evaluations
Resident & Community Relations
Address resident concerns in a timely and professional manner
Support resident engagement programs and community initiatives
Maintain positive relationships with local agencies and community partners

Qualifications
Required
3–5 years of property management experience at the Community Manager level
Experience managing communities of 100+ units
3+ years of supervisory experience
Experience with affordable housing programs (LIHTC, HUD - project based, PSH)
Strong organizational, leadership, and communication skills
Computer proficiency including Microsoft Office
Preferred
Bachelor’s degree in Business or related field
Experience with Yardi property management software
Financial management experience including budgeting and reporting

What We Offer
Competitive pay and benefits
Opportunities for career growth and development
Collaborative and supportive work environment
The opportunity to make a meaningful impact in the communities we serve

About Quality Management Group
At QMG, we manage communities and living spaces that residents are proud to call home. Our mission is to empower employees to serve residents while building a workplace where people love to work. Through responsible growth and innovation, we deliver exceptional service and maximize value for our partners and communities.

Company Description At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live, it’s a home.

And here – it’s good to be home. Company Description At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.\r\n\r\nQuality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners. We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.\r\n\r\nAt Quality Management Group, we know that it is more than just a place to live, it’s a home.\r\n\r\nAnd here – it’s good to be home.