Benefits Specialist (Remote Work)

About the Company

American Income Life is an international insurance organization dedicated to supporting working families across the United States, Canada, and New Zealand. In New York, services are provided through its wholly owned subsidiary, National Income Life Insurance Company.

Since 1951, the company has focused on delivering life insurance, accident coverage, and supplemental health benefits designed to help protect union members, credit union members, association groups, and their families. Representatives build lasting relationships with the individuals they serve, providing guidance and support in a way that is convenient and comfortable for each client.

Key Responsibilities

• Provide benefit enrollment information and confirm eligibility for participating members
• Assist clients by handling incoming customer service calls and requests
• Manage and route inbound phone inquiries efficiently
• Return calls and follow up with members who request information or assistance
• Respond to client questions regarding available coverage options while prioritizing their needsPrepare and present personalized benefit solutions using the company’s needs analysis system
• Collaborate with leadership and training teams to stay informed about new products, services, and company updates

What We Offer

• Comprehensive training and onboarding program
• Fully remote position (work from home)
• Competitive pay structure
• Weekly pay with performance bonuses
• Opportunities for advancement and long-term career growth
• Full benefits package available after three months
• A culture that supports a strong work-life balance