Senior Account Manager

Senior Account Manager

Santa Monica, California, United States

GumGum is The Mindset Company transforming advertising. We're an advertising technology company delivering results by matching brands with people in the right mindset in the moments that matter. Our platform is powered by the Mindset Graph, our AI-driven data engine that processes billions of real-time contextual, creative, environmental, and historical signals to match every ad with the most receptive audience. The result is advertising that drives meaningful outcomes for advertisers and publishers, and is more relevant for consumers.

We were founded in 2008 and are headquartered in Santa Monica, California, operating in over 19 markets across North America, Europe, Japan, and Australia.

Our principles guide our work every day and are as follows:

• Customer-Obsessed: We're focused on advertising solutions that solve needs and drive success for clients and partners.
• Make It Happen: We have a bias for action and take ownership to deliver results.
• Always Innovate: We push boundaries with creativity and technology.
• Foster Belonging: We ensure colleagues feel included, supported, and empowered to thrive.

The Senior Account Manager is a critical role within the Client Solutions department that partners directly with Sales to best service our advertising agency partners and execute on a variety of campaigns to meet client targets. The Senior Account Manager is ultimately responsible for ensuring that all aspects of campaign performance are exceeding expectations while simultaneously updating, educating, and building relationships with advertising clients.

Additionally, the Senior Account Manager helps facilitate the management of all aspects of the campaign internally, working with our Design team, the Advertising Operations team, and the Engineering team to expertly set up each campaign according to key performance indicators. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

What You'll Achieve

• Own GumGum's renewal business by delivering an industry-leading, end-to-end client experience and strategically securing future revenue pipelines.
• Build and maintain long-lasting relationships with key clients through proactive communication, performance presentations, and in-person engagement.
• Analyze active and external competitor campaigns to identify incremental growth opportunities and drive expansion strategy for key accounts.
• Spearhead Quarter Business Reviews (QBRs) for strategic accounts, synthesizing key performance data into actionable insights for clients.
• Coordinate internal cross-functional teams and partner closely with AdOps to ensure flawless campaign implementation, pacing, and KPI delivery.
• Champion daily campaign performance reviews, establish cross-departmental alignment on client success metrics, and streamline stakeholder workflows.
• Lead pod meetings with clear agendas and goal-setting to keep internal execution organized, up-to-date, and on schedule.
• Act as a Team Expert by onboarding and mentoring new team members, managing the AM Core Curriculum, and co-owning the team's continued education program.

Skills You'll Bring

• 3+ years of digital media experience, with a strong preference for a background in online verticals like Account Management or Media Planning.
• BA/BS degree in Business, Advertising, Marketing, or equivalent practical industry experience.
• Proficient in digital advertising terms, concepts, revenue models, and advanced advertising metrics.
• Skilled at interpreting campaign performance metrics and confidently explaining technical data to clients.
• Experience with ad tech and project tools such as DoubleClick, Sizmek, MOAT, IAS, Millward Brown, Upwave, Salesforce, DoubleVerify, and JIRA.
• Diplomatic communicator capable of managing diverse internal and external stakeholders while protecting client expectations.
• Proven ability to manage complex, varied client needs while upholding a reputation for premier customer service.
• Exceptionally detail-oriented with the ability to balance competing demands and meet tight deadlines in a high-pressure environment.

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

Awards:

• 2025 & 2026 Digiday Media Awards Europe Best Contextual Targeting Offering
• 2025 AdExchanger Awards AI Innovators, Technology & Service Provider, Finalist
• 2025 MARKETECH APAC Marketing Technology Awards Silver Winner for Best Contextual Advertising Tech Platform