Business Analyst, Digital Customer Experience

Business Analyst

This is a hybrid role. Two days remote (Monday, Friday) and three days onsite (Tuesday-Thursday).

We are looking for a Business Analyst to join our IT, Digital Customer Experience team. In this role, you will partner directly with the Sr. Program Manager (Product Owner) of Digital Customer Experience to support the product vision and roadmaps for CubeSmart's customer-facing digital platforms—including our corporate website, customer portal, mobile application, online rental application, and related Martech integrations.

The Business Analyst will collaborate with IT stakeholders and development teams to translate ideas into actionable requirements, participate in agile ceremonies, and ensure solutions align with the product strategy while delivering measurable value to customers and the business.

Who we are:

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

Partner with the Product Owner

• Collaborate with the PM to refine product roadmaps and translate high-level strategy into actionable requirements.
• Break down initiatives and translate complex business needs into detailed user stories, acceptance criteria, and process flows that align with CubeSmart's customer experience goals.
• Provide day-to-day support to development and QA teams by clarifying business needs and functional expectations.

Gather & Translate Requirements

• Facilitate refinement meetings to gather requirements, clarify priorities, and ensure alignment of goals and deliverables.
• Ensure requirements support both business objectives and the digital customer experience vision.

Support Agile Delivery

• Participate in backlog grooming, sprint planning, and retrospectives to ensure alignment across teams.
• Validate delivered features against requirements and outcomes.
• Partner with QA to define test scenarios and support UAT.

Ensure Readiness & Adoption

• Document product requirements, product changes, business rules, release notes, and workflows to ensure clarity and alignment across teams.
• Collaborate with UX and Business Insights Teams to leverage analytics, A/B testing, and performance reviews to measure success, refine features and identify opportunities for process improvements.

Qualifications

• Bachelor's degree in business, marketing, information systems, or related fields
• Three–five years of experience as a Business Analyst (or similar role) supporting digital products and systems such as ecommerce applications, portals, or mobile applications.
• Strong understanding of Agile practices; comfortable writing user stories, acceptance criteria, and testable requirements.
• Experience with requirements management and collaboration tools (Confluence, Jira, Azure DevOps).
• Strong communication and organizational skills and ability to multi-task.
• Analytical thinker with the ability to balance customer needs, business goals, and technical feasibility.

Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.