Catering Operations Manager

Catering Operations Manager

We're seeking a Catering & Events Operations Manager to lead the coordination and execution of private dining and in-restaurant events in a fine-dining environment. This role focuses on delivering a seamless, elevated guest experience while partnering closely with culinary, service, and sales teams. You'll play a key role in shaping memorable dining experiences, from intimate celebrations to full restaurant buyouts, while ensuring operational excellence and thoughtful service at every touchpoint.

Key Responsibilities

• Partner with clients to plan and execute private dining experiences, including menu selection, room setup, timelines, and overall experience design
• Collaborate with chefs and restaurant leadership to curate menus that reflect the restaurant's culinary identity and standards
• Manage event details within Tripleseat, ensuring accurate communication across all restaurant departments
• Create polished client-facing materials and presentations using Canva
• Oversee day-of event execution, ensuring alignment between front-of-house and back-of-house teams
• Coordinate closely with service teams, captains, and leadership to deliver smooth, high-quality service
• Support staffing plans and schedules for private events within the restaurant
• Act as the main point of contact for clients, ensuring clear communication and a high-touch experience
• Maintain organized event documentation, contracts, and financial records
• Review event performance and guest feedback to continuously improve service and execution
• Address guest feedback with professionalism and a solutions-focused mindset

What We're Looking For

• Experience working in a fine dining restaurant environment
• Prior experience managing private dining, events, or restaurant-based catering operations
• Proficiency with Tripleseat and Canva
• Strong attention to detail with the ability to manage multiple events and priorities simultaneously
• A collaborative, team-oriented approach to leadership and problem-solving
• Excellent communication skills with guests, team members, and leadership
• Confidence operating in a fast-paced, high-expectation service environment
• Strong organizational and time management skills
• Financial awareness, including event costing, billing, and revenue tracking
• Experience in upscale or luxury dining environments
• Familiarity with restaurant event revenue strategies (e.g., buyouts, prix fixe menus, beverage pairings)
• Exposure to hiring, training, or mentoring service teams
• Comfort working alongside senior culinary leadership

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Req ID: 1538999

Restaurant Associates

Michael Abbey