Customer Service Representative | Technical Support (Bilingual) (EL PASO)

At a Glance

***July 10, 2026***

Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.

Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. We’ll help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If you’re ready to learn, this is a role with a lot of potential.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team
   

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Bilingual in English/Spanish

Preferred Qualifications

• Experience : 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, multi-tasking, customer service
• Abilities : Dependable, professional, solution-oriented, results-driven, resilient