Product Operations Manager

Role Description

Virtuous serves thousands of nonprofits, and every day those teams tell us something true about our product. It comes through support tickets, CSM conversations, sales calls, and the market talking about us. Turning that into a system, so that the voice of the customer is a first class input to what we build is one of the highest leverage jobs we have.

This role owns that loop for a product area. Signal comes in, and it leaves as clear, prioritized work that engineering can act on. You find the patterns, you make sure the customer hears back when we ship, and you build the AI workflows that do the first pass so your time goes to judgment instead of manual sorting. The job is scoped to an area, but it works horizontally: you sit between Product, Engineering, CX, and G2M, and you are the reason those four groups are looking at the same reality.

Responsibilities

• Signal to well defined input.
• Intake that meets people where they already work.
• The AI layer.
• Patterns.
• Prioritization partnership.
• Closing the loop with customers.
• Release comms, connected.
• Visibility.
• Voice of the customer programs.
• Metrics.

Qualifications

• You have built AI enabled workflows yourself.
• 5+ years working at the intersection of customers, product, and technology.
• You are energized rather than annoyed by messy input.
• You have real customer empathy and you are willing to get in the weeds.
• You create structure where none exists and can ship a v1 in weeks, not quarters.
• You write well.
• You are comfortable with ambiguity and you have a bias toward starting.

Requirements

• Nice to have: fundraising technology, nonprofit CRM, or the nonprofit sector.
• Experience with feedback tooling, familiarity with Linear.
• Program management / systems + operational instincts.

Benefits

• Market competitive pay leveraging Carta data.
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.).
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days.
• Unlimited PTO to value work-life balance.
• Supportive time off including paid volunteer days and company holidays.
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage.
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well).
• Community events and company outings.