Collections Specialist

Job Description

Job Description

Collections Specialist (Temp-to-Hire | Hybrid - Ballantyne area in Charlotte, NC)

LHH is seeking a proactive Collections Specialist to support the Accounts Receivable team with timely collection of outstanding balances and resolution of customer payment issues. This is a temp-to-hire opportunity with a hybrid schedule after training, reporting to an office location in Ballantyne. The ideal candidate is professional, detail-oriented, and experienced in AR collections within a fast-paced corporate environment.

Key Responsibilities

· Manage a portfolio of customer accounts and follow up on past-due balances

· Contact customers via phone and email to secure payment and resolve delinquent accounts

· Review aging reports and prioritize collection activities

· Research and resolve billing discrepancies, short pays, and disputes

· Document collection efforts, customer conversations, and payment commitments accurately

· Partner with billing, AR, and internal teams to resolve invoice and payment issues

· Prepare basic reports and updates on collection status for management

· Support month-end AR close activities as needed

Qualifications

· 1-3+ years of collections or accounts receivable experience

· Experience working in an ERP or accounting system preferred

· Strong communication and negotiation skills with a customer-service mindset

· Ability to manage multiple accounts and deadlines independently

· Intermediate proficiency with Microsoft Excel (pivot tables and vlookups)

· Local to the Ballantyne/Charlotte area for hybrid schedule

Compensation and Work Schedule

· $26/hour - $28/hour

· Hybrid schedule (on-site and remote) after initial training period; 3 days onsite, 2 days work from home

Why This Role

· Opportunity to convert to a long-term, permanent position

· Hybrid flexibility with a Ballantyne office location

· Collaborative accounting and finance team environment

Pay Details: $26.00 to $28.00 per hour

Search managed by: Carly Steele

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.