Collections Specialist

Job Description

Job Description

LHH is assisting a client with their need for a Collections Specialist ! This position requires strong collections and customer service experience. This is a commercial collections environment - this individual must be comfortable communicating with customers on the phone. The is a contract role with potential to become permanent for the right person !

Key Responsibilities

• Manage a portfolio of customer accounts and actively follow up on past-due balances
• Research and resolve payment discrepancies, short pays, and billing disputes
• Initiate collection efforts via phone in a professional and effective manner
• Maintain detailed and accurate notes of all collection activities
• Perform account reconciliations to ensure accuracy of customer balances
• Recommend accounts for escalation, credit hold, or additional collection actions as appropriate
• Assist with cash forecasting, AR aging analysis, and reporting
• Identify opportunities to improve collections processes and efficiency
• Perform additional duties or special projects as assigned

Qualifications

• 2+ years of experience in accounts receivable and/or collections (B2B required)
• Strong communication and negotiation skills with the ability to be firm yet professional
• Proven experience resolving payment disputes and managing aging accounts
• Solid understanding of accounts receivable processes and basic accounting principles
• Strong attention to detail and ability to manage multiple priorities
• Proficiency with Microsoft Excel and general accounting systems
• Ability to work independently and meet deadlines in a fast-paced environment

Preferred Qualifications

• Experience managing high-volume or commercial collections
• Prior experience supporting credit or cash flow analysis
• Associate's or Bachelor's degree in Accounting, Finance, or a related field

Pay Details: $28.00 to $30.00 per hour

Search managed by: Emma Claris

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.