Entertainment & Events Director (Shipboard)

Entertainment & Events Director (Shipboard)Department: Entertainment

Employment Type: Fixed Term Contract

Reporting To: General Manager

Description

POSITION SUMMARY

The Entertainment & Events Director is the leader of the Entertainment and Enrichment Team onboard The Ritz-Carlton Yacht Collection, including the Entertainment, Enrichment, Live Music, and Art programs. In addition, this leader also oversees the Ritz Kids team and the Aquatics program. Bringing a rich experience of time spent immersed in the Arts, this is not a Cruise Director position. This multi-talented and versatile leader brings to life the core components of the onboard experience for our guests - overseeing all entertainment and event scheduling onboard, managing special events, and spending time with guests to ensure all onboard programming exceeds guest expectations and brand standards. The Entertainment & Events Director connects all elements of Entertainment, Live Music, Enrichment, and Programming to ensure a memorable onboard guest experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality, and Environmental standards.Essential Duties

Demonstrates expert knowledge of Entertainment, Live Music, and Enrichment program delivery.; Oversees all management of onboard art, entertainment, live music, events, and activities, and schedules accordingly to ensure a guest experience that embraces all brand programming pillars.; Works in partnership with the corporate team and the Entertainment Partner to agree, schedule, and program all live music and local enrichment artists; takes a lead involvement in all music artist audition reel reviews and evaluation.; Ensures all broadcasting, sound, and light experiences, maintenance, and programming exceed the needs of the onboard Yacht program; takes a proactive approach to scheduling any preventative repair and maintenance needs.; Leads the development, planning, and scheduling of strategic guest events designed around the core programming pillars.; Seeks meaningful ways to promote all onboard revenue centers in an organic and genuine way that takes into consideration the expectations and awareness of a savvy luxury traveler.; Delivers Enrichment talks each voyage to provide a lens for guests into relevant enrichment content with respect to the specific itinerary and voyage destinations.; Reports weekly on all entertainment ratings and statistics to the corporate Cruise Hotel Operations team.; Manages the planning, development, and distribution of all voyage event programs, collaborating with all onboard stakeholders to build a program of events that is relevant to the season and current guest demographic.; Manages key events throughout the voyage to ensure they meet brand standards; applies high attention to detail to maximize the guest experience, ensuring that the atmosphere is just right - from sound and lighting to décor.; Supervises the Ritz Kids team to ensure the program is delivered safely and in accordance with all Ritz Kids pillars and foundational values; oversees and provides guidance to the Activities & Aquatics Manager as required.; Oversees the Aquatics team and all aquatics programming to ensure a safe, well-thought-out, and meaningful aquatics program for all guests onboard.; Leads all onboard planning for themed sailings and coordinates all logistics for designated sailings where each featured guest artist will sail to promote the program and theme of the sailing, such as Wellness, Art, Film, and Culinary.; Builds relationships with guests through hosting and/or supporting events on and off the Yacht, including but not limited to shoreside beach events, onboard revenue, entertainment, loyalty, dining, and scenography program participation; partners with The Shore Collection team to escort guests on tours when in port to further drive guest engagement and connectivity.; Ensures the safety of all guests and participates in emergency duties and drills onboard as allocated.; Models and holds others accountable for promoting the Gold Standards, respect, and fair treatment.; Ensures the daily execution of Line-up in accordance with Company Standards and Brand Guidelines.; Sets the department's expectations for desired behavior, knowledge, and skill levels.; Coaches others by providing constructive feedback; helps direct reports identify developmental needs and monitors progress; promotes an environment where everyone is valued and included.; Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the Yacht organization.; Ensures maximum focus on the development of all Guest Services Ladies and Gentlemen.; Ensures the department adheres to, monitors, and enforces the grooming standards according to brand standards and expectations.; Qualifications

Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to the position.; Bachelor's degree in an Entertainment field - including Music Production, Light & Sound, or Communications - or industry equivalent.; Strong eye for creative detail and deep knowledge of the entertainment, live performance, and theater world.; Superior customer service, public speaking, and presentation skills; commanding presence with the ability to own the room.; Minimum of three (3) years' experience in a management or supervisory role.; Excellent English written and verbal communication skills.; Experience as a performer (e.g. music, theater, dance) considered an asset.; Technical knowledge of sound and light equipment considered an asset.; Event management experience considered an asset.; PHYSICAL REQUIREMENTS

While performing the duties of this job, the Lady or Gentleman is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to fifty (50) pounds.

COMMUNICATION

All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.