Management and Program Analyst

Summary

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at:

• Position(s) are to be filled in following area(s):
  • Taxpayer Services Service Center - DATA MGMT ANALYSIS & SUPPORT
• The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

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Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Performs extensive operational reviews, prepares comprehensive program analyses/evaluations and provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Recommends program staffing; develops changes in methods, procedures and techniques to improve baseline measures; and conducts studies of employee/organizational efficiency and productivity and recommends changes in improvements in organization, staffing, work methods procedures.
• Plans, coordinates and establishes operating methods and procedures for accomplishment of project mission, and as needed, directs the development and accomplishment of employee training relating to the project.
• May act as a senior analyst providing guidance and assistance to lower graded specialists and may also serve as a project manager responsible for accomplishing various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.

STANDARD POSITION DESCRIPTIONS (SPD): PD92174 and PD92175Visit the IRS SPD Library to access the position descriptions.

Requirements

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Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
• Telework eligible positions do not guarantee telework.
• This position has career progression. If selected at a lower grade level you may be promoted without further competition to the full working level as your career progresses.
• This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

SPECIALIZED EXPERIENCE: Grade 11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:

• Experience with a wide range of evaluative and analytical methods and techniques to assist in establishing criteria for identifying and measuring accomplishments and progress;
• Experience working with functional programs, operations, work processes to identify actual or potential problem areas, and deficiencies;
• Experience working with project management tools and techniques to evaluate projects and studies;
• Experience with oral communication techniques sufficient to present findings, deliver briefing;
• Experience with written communication techniques to prepare project papers, manuals, and directive;
• Experience utilizing IDRS command codes to perform research or analysis in relation to refund fraud, identity theft, and/or adjustments for an Individual Masterfile (IMF).

OR

You may qualify based on education as follows: Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.

OR

Three full years of progressively higher-level graduate education leading to a Ph.D. degree in a related field of study. OR LL.M., if related.

OR

You may qualify by a combination of experience and education.

SPECIALIZED EXPERIENCE: Grade 12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include:

• Experience with a wide range of evaluative and analytical methods and techniques and management and organizational techniques to establish criteria for identifying and measuring accomplishments and progress;
• Experience working with functional programs, operations, work processes and related administrative activities to identify actual or potential problem areas, and deficiencies;
• Experience working with project management tools and techniques to plan, schedule, implement, closeout, and evaluate complex projects and studies;
• Experience with oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations;
• Experience with written communication techniques to prepare project papers, manuals, and directives;
• Experience utilizing IDRS command codes to perform research or analysis in relation to refund fraud, identity theft, and/or adjustments for an Individual Masterfile (IMF).

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
• TIME IN GRADE (TIG): For positions above the GS-05,applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at View phone number on click.appcast.io option #1 for ERC.

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