Growth Manager

Title: Growth Manager Location: New York City, Flatiron District About Us: Facet Flow is an AI-powered software platform built on deep jewelry-industry knowledge, created to serve as an intelligent assistant for jewelry designers, developers, and manufacturers. Facet Flow operates out of the Jean-Paul Xavier Jewelry studio, a distinguished luxury jewelry design brand, giving the team direct access to real-world design and production expertise as it builds out the product. Responsibilities: As the Growth Manager at Facet Flow, you will work closely with the founder Sarosha Imtiaz and with the Jean-Paul Xavier Jewelry team to drive adoption of the platform among jewelry manufacturers, developers, designers, and customers. This is a hands‑on role for someone enthusiastic about building in the startup space. The responsibilities include: Customer Growth & Success: Drive customer acquisition, conversion, engagement, and retention Own the customer journey from initial interest through onboarding, adoption and renewal Lead customer demos, onboarding sessions, and product education Manage and grow the Facet Flow customer community Develop jewelry‑industry training materials, tutorials, and use cases Product & Insights: Gather and synthesize customer feedback to inform product enhancements Track growth metrics, customer behavior, churn, and feature adoption Identify customer success stories and turn them into case studies or marketing content Growth & Marketing: Test new campaigns, messaging, referral programs, and conversion strategies Manage customer communications, product updates, and re‑engagement campaigns Support partnerships, events, webinars, and other growth initiatives Industry Engagement: Work directly with jewelry manufacturers and customers on integrating Facet Flow's AI into their businesses Represent Facet Flow at jewelry trade shows, including related travel Build relationships across the jewelry industry to support the company's growth and credibility Work along side Jean Paul Xavier Jewelry to use their design skills to grow Facet Flow Qualifications / Skills: Experience in a growth, customer success, or sales role, ideally at an early‑stage startup Enthusiasm for working in a small, fast‑moving startup environment and comfort with ambiguity Interest in, or willingness to learn, the jewelry industry and how AI can support designers, developers, and manufacturers Strong communication and relationship‑building skills, with comfort presenting and running demos Data‑driven approach to tracking growth metrics and customer behavior Willingness to travel to jewelry trade shows and industry events Compensation & Benefits: Annual Salary of 60-70 K Health care coverage 15 Days of Accrued Annual Vacation/Sick Days as needed Ground‑floor opportunity to help shape a growing AI startup in the jewelry industry Direct mentorship and close collaboration with the founder and JPX leadership Exposure to the jewelry industry #J-18808-Ljbffr