IT Helpdesk Specialist
$29 - $32 per hourSBT Global, Inc.
Company Description IT Heldesk Specialist
Northern California (San Francisco Bay Area)
Hourly rate: $29.00-$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm Must Bilingual in Korean and English Job Description Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes. Qualifications Qualifications:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English Additional Information All your information will be kept confidential according to EEO guidelines.
Northern California (San Francisco Bay Area)
Hourly rate: $29.00-$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm Must Bilingual in Korean and English Job Description Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes. Qualifications Qualifications:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English Additional Information All your information will be kept confidential according to EEO guidelines.
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Specialist in San Francisco, CA vacancy
- ...category of care. The Role We are looking for a service‑oriented IT Support Specialist to join our team. While technical aptitude is important,... ...2+ years of experience in a customer‑facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success)....SuggestedH1bImmediate start
$59.92k - $78.65k
The Role: Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role, you will... ...IT team to ensure swift resolution. Beyond day-to-day helpdesk operations, you will manage high-volume provisioning of macOS...SuggestedFull timeTemporary workWork at officeLocal areaRemote workWork from homeWorldwideMonday to Friday$85k - $105k
...to learn while doing. This is a role for someone early in their IT career who loves helping people and wants to grow into systems administration... ...solutions for all! You will Provide high-touch IT support (helpdesk, troubleshooting) to local and remote Zip employees across...SuggestedWork at officeLocal areaRemote workHome officeFlexible hours- ...Key Responsibilities: Maintain accurate, centralized inventory of IT assets including endpoints, peripherals, hardware, software, and cloud resources. Tag assets properly and associate them with owners, locations, cost centers, and lifecycle status....Suggested
Macpower Digital Assets Edge
San Francisco, CA5 days ago $25 - $27 per hour
...Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and... ...Management Track and manage hardware inventory Perform light helpdesk tasks, including basic troubleshooting for Windows systems Required...SuggestedContract work3 days per weekInsight Global
San Francisco, CA5 days ago- ...IT Help Desk Specialist Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to grow your IT career and make a meaningful impact in a collaborative, supportive team. IT Help Desk Specialist Benefits...Remote workFlexible hours
New Day Executive Search
San Francisco, CA3 days ago $70k - $80k
...grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG. WHAT YOU'LL DO Partner with IT teams, senior leadership, and hospital and regional...Casual workWork at officeLocal areaFlexible hoursShift work3 days per week$90k - $105k
...looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a highly motivated Senior IT Support Specialist to provide hands‑on, on‑site support for our San Francisco office and additional Bay Area locations. This role is ideal for...Work at officeMonday to FridayFlexible hoursShift workWeekend work$40 - $55 per hour
The Institute of Knowledge (IOK) is seeking a dedicated and skilled IT Support Specialist to join our team in San Francisco, California, United States . This is a Full-Time position within a unique and mission-driven educational organization. IOK offers a diverse range...Hourly payFull timeWork at office$30 - $38 per hour
...now. Comfort with both deep-focus solo work and showing up in person, calmly, when it counts is essential. You’ll be the day-to-day IT presence for one of our clients, a family office with multiple sites across the Bay Area. You’ll handle user support, device setup, network...Work at officeRemote workPacket6
San Francisco, CA1 day ago$30 - $34 per hour
...of high-need young people to explore their full potential through academic, career, family, and community life. Position Title: IT Specialist Salary: $30.00 - $34.00 per hour plus benefits Reports to: IT Director / IT Manager Status: Full Time; 40 hours/week, Non-Exempt...Hourly payFull timeWork at officeLocal areaWeekend workAfternoon shift- ...IT Help Desk Technician San Francisco Bay Area, CA 6+ Months Contract Scope of Work, Skills and/or Qualifications: • Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person. • Troubleshoot, diagnose...Contract workWork at officeRemote work
Veracity
San Francisco, CA1 day ago - ...onboarding & layout configurations. Guide administrators through clinical portals. System & Ticket Management Respond to Zendesk or Jira helpdesk escalations. Maintain service level agreements (SLAs) efficiently. HIPAA & Data Controls Adhere to HIPAA rules regarding PHI...
$129k - $160k
...understand and interact with their spaces. Why Hover wants you: Most IT roles ask you to keep the lights on. This one asks you to... ...IT remediation Share ownership of day‑to‑day IT operations and helpdesk support for our San Francisco and New York offices and remote employees...Full timeFor contractorsWork at officeLocal areaFlexible hours$100k - $120k
...This may fluctuate based on experience or education. The Senior IT System Administrator is responsible for maintaining and... ...issues. Provide guidance and mentorship to junior IT staff and helpdesk personnel. Participate in IT planning and strategy sessions. WHAT...Temporary workWork experience placementWork at office$84k - $100k
...installation, remote management, and a strong working knowledge of industry best practices. The Desktop Engineer reports to the Corporate IT Support Manager and works as part of the Corporate IT team to provide all employees with the best possible experience with their work...Work at officeRemote workWork from homeMonday to FridayFlexible hoursShift work$70k - $80k
...This role involves ensuring smooth hospital operations through technical support and frequent travel. The ideal candidate will have IT support experience and strong communication skills. Responsibilities include partnering with IT teams, resolving escalations, and implementing...- About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across... ...the overall employee experience. About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware...Work at officeRelocation package
- Griffin Resources is hiring an IT Field Support Specialist II for one of our clients in the Bay Area. Role Overview This position is a mid-level role with over two to four years of experience and a strong technical aptitude. This person is a good communicator and a person...Remote work
$70k - $80k
...grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG. WHAT YOU'LL DO Partner with IT teams, senior leadership, and hospital and regional...Casual workWork at officeLocal areaFlexible hoursShift work3 days per week$25.5 per hour
...GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in San Francisco, CA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage...Contract workCurrently hiringLocal areaRemote workRelocationGovcio LLC
San Francisco, CA3 days ago$150k - $250k
...Join to apply for the Senior IT Engineer, LRC role at Airwallex About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over...Full timeWorldwideAirwallex
San Francisco, CA2 days ago$160k - $185k
...problems in areas of expertise. Provide technical support to other IT analysts, assisting them with the operating system deployment,... ...with both software development and software integration specialists and Firm business process owners. Solid understanding of the application...Full timeBinding Minds Inc. (Certified Disability Owned Business Ente...
San Francisco, CA2 days ago- ...IT Product Specialist I Visa :- USC/GC/EAD LOCAL CANDIDATES ONLY. The role is hybrid in Oakland, CA Duration :- 6+ month Interview Process: 2 Rounds via video/onsite The IT Operations Tools Team manages IT Operations Support Systems...For contractorsLocal areaNight shift
3B Staffing LLC
Oakland, CA3 days ago $120 per hour
...Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Cybersecurity / IT GRC Evaluator Type: Contract Compensation: $80–$120/hour Location: Remote Role Responsibilities Evaluate AI-...Remote jobContract workSummer workWork at office$140k - $170k
...Jose, CA $140,000.00-$160,000.00 1 month ago Pleasanton, CA $187,200.00-$332,300.00 3 weeks ago Network and Systems Engineer - IT, Sr / Secret / Sunnyvale, CA Network Architect with AWS Solution Architect and CCNP certifications San Jose, CA $140,000.00-$16...Full timeWork at officeMDP Global
San Francisco, CA2 days ago$110k
...cryptocurrency hedge fund, is seeking a highly skilled and proactive IT Engineer to join our small but growing team. This role is based... ...-term IT strategy. Responsibilities: Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of...Full timeWork at officeLocal areaRemote work$80k - $100k
...Description Job Description View All Jobs About the Role Updater is hiring an IT Engineer for our IT team. This role will serve as the first point of contact at the Updater Helpdesk, lead our IT knowledge management program — building documentation for both human...Full timeTemporary workInternshipFlexible hours- Why Socure? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments...Monday to FridayWeekend work
$70 - $100 per hour
...Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Excel Expert — IT Manager Type: Contract Compensation: $70–$100/hour Location: Remote Commitment: 20+ hours/week Role...Contract workSummer workRemote workWeekday work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Specialist. Be the first to apply!
Related searches
- entry level IT support specialist San Francisco, CA
- computer operator San Francisco, CA
- IT support specialist San Francisco, CA
- IT specialist San Francisco, CA
- senior IT support specialist San Francisco, CA
- IT technician San Francisco, CA
- executive IT support specialist San Francisco, CA
- information technology support San Francisco, CA
- IT contractor San Francisco, CA
- health information technology San Francisco, CA