IT Helpdesk Specialist
$29 - $32 per hourSBT Global, Inc.
Company Description IT Heldesk Specialist
Northern California (San Francisco Bay Area)
Hourly rate: $29.00-$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm Must Bilingual in Korean and English Job Description Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes. Qualifications Qualifications:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English Additional Information All your information will be kept confidential according to EEO guidelines.
Northern California (San Francisco Bay Area)
Hourly rate: $29.00-$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm Must Bilingual in Korean and English Job Description Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person.
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes. Qualifications Qualifications:
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English Additional Information All your information will be kept confidential according to EEO guidelines.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Helpdesk Specialist in San Francisco, CA vacancy
- ...Combinator's #1 GovTech startup. About the Role As an IT Specialist at Promise, you will combine your technical expertise with a... ...environment. What You'll Do Act as a primary responder for helpdesk questions and requests, managing each situation from initial...SuggestedPermanent employmentFull timeWork at officeLocal areaFlexible hours
Promise Co.
San Francisco, CA2 days ago $59.92k - $78.65k
...The Role: Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role,... ...broader IT team to ensure swift resolution. Beyond day-to-day helpdesk operations, you will manage high-volume provisioning of...SuggestedFull timeTemporary workWork at officeLocal areaRemote workWork from homeWorldwideMonday to FridayMinted
San Francisco, CA2 days ago- ...Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment.... ...their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation...SuggestedFull timeRemote work
Redwood Materials
San Francisco, CA5 days ago $25 - $27 per hour
...Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and... ...Management Track and manage hardware inventory Perform light helpdesk tasks, including basic troubleshooting for Windows systems Required...SuggestedContract work3 days per weekInsight Global
San Francisco, CA2 days ago- ...Key Responsibilities: Maintain accurate, centralized inventory of IT assets including endpoints, peripherals, hardware, software, and cloud resources. Tag assets properly and associate them with owners, locations, cost centers, and lifecycle status....Suggested
Macpower Digital Assets Edge
San Francisco, CA2 days ago $25 per hour
A dynamic technology support firm in San Francisco is seeking an IT Technician to provide internal network support and assist in a museum environment. The role requires 2+ years of IT support experience, strong troubleshooting skills, and excellent customer service abilities...Hourly pay- ...IT Support SpecialistLocation/work model: 1 Day a week in San Francisco, CA & 1 Day in Mountain View, CA and remaining days remote... .... Duration: 6 Months to Start + Likely ExtensionsThe IT Support Specialist is a hands-on position responsible for supporting client's Labs...Local areaRemote work1 day per week
IT Solutions LLC
San Francisco, CA4 days ago $70k - $80k
...grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG. WHAT YOU'LL DO Partner with IT teams, senior leadership, and hospital and regional leaders...Casual workWork at officeLocal areaFlexible hoursShift work3 days per weekVEG ER for Pets
San Francisco, CA4 days ago$90k - $105k
...looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a highly motivated IT Support Specialist II to provide hands-on, on-site support for our San Francisco and Mountain View offices . This role is ideal for a customer...Local areaImmediate startMonday to FridayFlexible hoursShift workWeekend workHarness
San Francisco, CA2 days ago$130k - $155k
...Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year. About The Role We are hiring an IT Support Specialist to provide high-quality frontline IT support, employee enablement, and device logistics for LiveKit’s distributed team. This...Flexible hoursLiveKit
San Francisco, CA2 days ago$70k - $105k
...UK Safety Institutes. About The Role We’re looking for an IT Coordinator or Specialist to provide hands‑on, user‑facing IT support and operational... ...tactical IT troubleshooting, device management, end‑user helpdesk support, and assistance with broader office operations. Outside...Full timeWork at officeWeekend workAfternoon shift$133k - $161k
...customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.Join Human Interest as a Senior IT Systems Specialist to drive our operational scaling through creative automation and intelligent solutions. You will be the architect responsible...Full timeWork at officeLocal areaWork from home2 days per week3 days per week$100k - $120k
...This may fluctuate based on experience or education. The Senior IT System Administrator is responsible for maintaining and... ...issues. Provide guidance and mentorship to junior IT staff and helpdesk personnel. Participate in IT planning and strategy sessions....Temporary workWork experience placementWork at officeStanford Hotel Group
San Francisco, CA3 days ago$50 - $65 per hour
...Schedule: Full-Time Start: ASAP We are seeking an experienced Network Administrator to support critical day-to-day network and IT operations for an established organization in San Francisco. This is a hands-on role for someone who can step into an existing...Hourly payFull timeContract workTemporary workLocal areaImmediate startLHH Recruitment Solutions
San Francisco, CA18 hours ago- A leading global staffing company is seeking a Helpdesk Specialist with A/V experience in San Francisco. This role involves providing on-site... ...-visual technology, and ensuring customer satisfaction in an IT environment. Ideal candidates will have 2+ years of experience...
- ...Technical Product Owner Positions This announcement will be used to fill at least two Technical Product Owner positions (IT Specialist (DATAMGT), GS-15) in the Chief Data Office. Duties include but are not limited to: As a member of DDA's Shared Analytics Library...Work at office
Department of Health and Human Services
San Francisco, CA2 days ago - Position Summary The position is in the Department of Veterans Affairs, Office of Information and Technology (OIT), Product Delivery Service (PDS) Health Services Portfolio. OIT is responsible for the implementation of information technologies that are aligned with ...Work at office
US Government Jobs
San Francisco, CA2 days ago $30 - $34 per hour
...population of high-need young people to explore their full potential through academic, career, family, and community life. Title: IT Specialist Salary: $30.00 - $34.00 per hour plus benefits Reports to: IT Director / IT Manager Status: Full Time; (40 hours/...Hourly payFull timeWork at officeLocal areaWeekend workAfternoon shiftCYCSF
San Francisco, CA4 days ago- ...Information Technology Specialist This position is located within the Office of Information and Technology (OIT), Product Delivery Service... ...Division. The incumbent serves as an Information Technology (IT) Specialist, supporting multiple IT specialty areas for the Division...Work at office
US Government Jobs
San Francisco, CA2 days ago $50 - $55 per hour
A financial services organization in San Francisco is seeking an IT Service Desk Associate to provide technical support and manage onboarding processes. Responsibilities include maintaining endpoint devices, ensuring user proficiency, and documenting IT systems. The ideal...Hourly pay$129k - $160k
...with their spaces. You Will Contribute By Why Hover Wants You Most IT roles ask you to keep the lights on. This one asks you to... ...IT remediation Share ownership of day-to-day IT operations and helpdesk support for our San Francisco and New York offices and remote employees...Full timeFor contractorsWork at officeLocal areaFlexible hours- ...IT Help Desk TechnicianSan Francisco Bay Area, CA 6+ Months ContractScope of Work, Skills and/or Qualifications:Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person.Troubleshoot, diagnose, and resolve technical...Work at officeRemote work
Veracity
San Francisco, CA2 days ago - ...Desktop Support TechnicianPosition at Zones LLC.Zones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security,...Day shift
Zones
San Francisco, CA1 day ago - ...hands-on technical support for end users in a fast-paced enterprise environment. This role is responsible for delivering high-touch IT support, resolving hardware and software issues, supporting executive leadership, and ensuring a seamless technology experience across...Work at officeRemote work
Apex Systems
San Francisco, CA1 day ago $139.1k - $188.2k
...engineering, partner, and CX teams, and provide escalation support to senior leadership. Enterprise NSE’s are the first line of support when it comes to identifying issues that can impact the enterprise customer experience, and this role will ensure we are meeting our...Work experience placementLocal areaWork from homeFlexible hours- ...Job Title: Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview Information... ...Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and...ApprenticeshipWorldwideShift work
US Navy
Sausalito, CA1 day ago - ...IT Support SpecialistThe IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions... ...documentation to enhance the overall employee experience.As an IT Support Specialist, you will be the first point of contact for troubleshooting...Work at officeRelocation package
OpenAI
San Francisco, CA1 day ago $80k - $100k
...Griffin Resources is hiring an IT Field Support Specialist II on behalf of TruAdvantage in the Bay Area. Company Overview: At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe...Zero hours contractWork at officeRemote workGriffin Resources
San Francisco, CA1 day ago$110k
...cryptocurrency hedge fund, is seeking a highly skilled and proactive IT Engineer to join our small but growing team. This role is based... ...-term IT strategy. Responsibilities: Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of...Full timeWork at officeLocal areaRemote workPolychain Capital
San Francisco, CA7 days ago- UCSF is seeking an Imaging IT Tier 2 support specialist to manage a suite of Imaging IT applications, including Workflow Orchestrator, DICOM Router, Vendor Neutral Archive, and Enterprise and Diagnostic Viewers, and AI tools. You will work with departments across the UCSF...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Helpdesk Specialist. Be the first to apply!
Related searches
- entry level IT support specialist San Francisco, CA
- senior IT support specialist San Francisco, CA
- IT support specialist San Francisco, CA
- computer operator San Francisco, CA
- IT technician San Francisco, CA
- executive IT support specialist San Francisco, CA
- IT specialist San Francisco, CA
- intern IT San Francisco, CA
- IT professional San Francisco, CA
- IT delivery manager San Francisco, CA