Optometric Assistant/Receptionist

Primary Purpose:

Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services.

Essential Duties:

Optometric Assistant

• Answers general questions pertaining to optometry.
• Performs preliminary vision screening on all patients.
• Frame adjustments and repairs.
• Dispenses and educates patients on glasses and contact lens wear.
• Schedules patient appointments and external referrals
• Makes all external referral and proper documents.
• Fills all orders for spectacles and contact lens orders.
• Processes patient payments transactions and receipts.
• Process and balance daily payments transactions for accounting department when needed
• Maintains a clean work environment and waiting room area
• Maintains equipment/instruments are in proper working order
• Conducts oneself in a professional manner with all staff and patients.
• Operates Retinal fundus Camera.

Receptionist

• Greets patients, treating all with equal respect and courtesy
• Maintain professional customer service toward patient as well as with staff.
• Prepare new patient chart, enter patient information via centricity, generates encounter forms and recalls.
• Confirms all daily appointment; calling patients prior to appointment and contacting all no shows
• Accurately register patient insurance, sliding scale, eligibility, etc
• Educate patient about all vision benefits for various insurance carriers.
• Schedules all appointments according to office guidelines.
• Creates all doctors schedule and daily templates
• Maintains and regulates smooth daily patient flow for provider
• Process all client payment transactions and keep appropriate documentation of all payments (cash, checks and credit card transactions)
• Process and balance all daily payments transactions for accounting department.
• Accurately and efficiently enter all patient data into centricity for insurance processing.
• Verify that all current insurance benefits and eligibility requirements are up to date and complete.
• Checks in all glasses from labs and calls all patients for pick ups
• Dispenses all glasses on patient pick ups
• Assist and educates patients with frame selection, adjustments and repairs
• Takes all necessary measurements for the processing of ophthalmic appliances
• Educates patients with various optical products and technologies
• Prepare monthly vendor statements for accounting department.
• Maintain confidentiality at all times.
• Clean and maintains the reception and waiting room area.

Regular and reliable on-site attendance is required.

Other Duties:

• Performs other related duties as assigned (optometric receptionist/Cashier).
• Observe safety and security procedures, determine appropriate actions beyond guidelines, report potentially unsafe conditions, use equipment and materials properly

Minimum Qualification Requirements:

Education:

• High school diploma or GED equivalent is required
• Secondary Education is preferred

Experience:

• Knowledge of Medical terminology is preferred

• One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
• Optical experience is preferred

Skills/Knowledge:

• Knowledge of ICD-CPT coding is preferred

• Accurate, neat and able to complete tasks in a timely manner
• Able to work alone and with initiative

• Basic mathematic skills, computer and EMR preferred.

• Possess exceptional customer service skills
• Ability to interact with people from multiple backgrounds with respect and understanding
• Knowledge of Electronic Medical Records preferred
• Ability to multitask, prioritize and use problem solving skills

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Hours: 40 Hours per week during clinic hours

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, use hands to finger, handle, or feel objects tools or controls. The employee is occasionally required to walk, stand, and reach with hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds.

• Exhibit sound and accurate judgment; Support and explain reasoning for decisions;
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work
• Demonstrate ability to solve problems practically

Communication Demands:

• Requires verbal communication skills and ability to follow oral and written instructions.

Equipment Use:
• Computer, fax machine, copier, phone.

Competencies:

Interpersonal Skills / Customer Service
• Displays a genuine, sincere concern for patients' welfare and comfort.
• Demonstrates polite, courteous and respectful attitude with both internal and external customers.
• Demonstrates ability to give and receive positive, constructive feedback.
• Demonstrates respect and sensitivity for cultural differences.

Communication
• Communicates well with patients, clients & community members.
• Effectively communicates respectfully with co-workers and supervisors.
• Communicates effectively, verbally and in writing as required.

Quality of Work
• Demonstrates commitment to excellence and takes initiative to act on quality issues.
• Pays attention to ensure accuracy and proper detail.
• Continuously seeks improvement in services and standards.


Productivity & Focus on Results
• Produces quantity of work that meets KPHC standards
• Manages time and can multi-task effectively,
• Organizes time and priorities to achieve agreed results.
• Overcomes obstacles and accepts responsibility.

Teamwork and Collaboration
• Shows mutual respect for staff and values opinions of others and listens to their views.
• Supports a positive team environment in which members participate, respect and cooperate with each other to achieve desired results.
• Is open-minded and committed to building strong multi/departmental relationships.

Initiative
• Is proactive and creative in tackling problems.
• Looks for opportunities to grow and contribute, generates new ideas.
• Volunteers for additional work, and supports change and innovation.

Safety
• Displays safe behaviors, corrects unsafe conditions
• Maintains a clean, organized work area
• Follows infection control policies and procedures

Job / Technical Knowledge
• Holds and maintains necessary knowledge to perform job responsibilities in an excellent manner.
• Understands any specialized equipment appropriate for the job including computer skills.
• Demonstrates a clear understanding of policies and procedures and complies with and applies them appropriately.
• Actively participates in on-the-job training.
• Takes an active role in obtaining additional job knowledge.

Dependability
• Reports to work as scheduled, ready to work.
• Absences due to personal reasons are minimal.
• Requests for time off are made with adequate advance notice
• Respects others' time, is punctual and reliable.
• Can be counted on to meet commitments, meet deadlines or indicate if timelines will be missed,
• Is responsible for outcomes being achieved, and follow through to completion.
• Remains productive and calm under pressure.


Self-Development
• Shows an awareness of own strengths and developmental needs.
• Actively solicits and is receptive to feedback; open to different, diverse ideas/opinions.
• Seeks opportunities for learning and on-going professional/personal development.

Personal Appearance
• Uses appropriate hygiene practices
• Dresses in professional, neat, clean, appropriate attire
• Wears nametag

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.