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Secretary - BDC FT Days

$25 - $33.44 per hour

Torrance Memorial Medical Center

Description


Under general supervision receives patients and staff in person and over the telephone. Schedules procedures and interprets procedures to patients. Performs a variety of general clerical work and performs related tasks as required. Core Competencies
  • Demonstrates excellent customer service skills.
  • Answers the telephone courteously within three rings, identifying self and department, routes calls, ascertains needs and takes accurate messages as appropriate.
  • Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements.
  • Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed.
  • Resolves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures.
  • Organizes other medical record documents using established systems.
  • Types, files reports, and cross indexes and files records.
  • Ensures all information for patient billing is accurate and complete.
  • Exercises judgment in making decisions within a clearly established guideline.
  • Sorts and distributes mail and delivers messages.
  • Participates in hospital Performance Improvement activities using LEAN tools and techniques.
  • Provides health care services in own job category all age groups.
  • Demonstrates role in department specific patient safety.
  • Assists patients with completing Release of Information and Request for Information forms.
  • Calls patient to confirm next day's appointments when necessary.

Education

Additional Information
Experience

Additional Information Six months clerical experience. Alpha and numeric filing. Basic knowledge of medical terminology.
Compensation Range:
$25.00 - $33.44

#LI-KC1
Vacancy posted 1 day ago
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