Office Administrator

Parking Enforcement Officer

Basic Function - Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.

Responsibilities:

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Prepare and input daily field reported financial data and keypunch all data into daily revenue reports files and system.
• Maintain individual client parking accounts; Adds, deletes, & account changes.
• Enter and post monthly receivable payments.
• Coordinate, monitor, review and collect overdue/outstanding accounts.
• Create daily parking revenue report from TEZ, Flow Bird, Verge, Park-Link, SMS and T2P platforms.
• Knowledge of basic bookkeeping or accounting principles.
• Excellent organizational, time management, and problem-solving abilities.
• Strong knowledge of Microsoft office suite, including Outlook, Word, and Excel.

Pull daily parking revenue report from TEZ, Flow Bird, Verge, Park-Link, SMS and T2P platforms. Daily paperwork revenue reconciliation. Pull reports from different revenue stream platforms. Create a daily DCR and update all daily reports. Update the daily traffic counts report. Update parking enforcement revenue report. Update Tenant Validation Report. Any additional responsibilities assigned by management. Candidate should be able to multi-task in an office setting, while performing accounts payable bank reconciliations, detailed record keeping, answering phones and filing, client communication. As well as interaction with Operations Managers.

Customer Services:

• General office skills including but not limited to answer and direct incoming phone calls, emails, open mail, send payments to the mailbox, and assist in customer inquiries and transactions.
• Support Facility Managers and Regional Financial Analyst with other administrative duties as necessary.

This position requires the ability to work alone and therefore must exercise proper judgment, tact, and diplomacy in dealing with people.

Qualification Requirements:

The personnel selected for Office Admin and bookkeeper positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:

• Knowledge of geography of the area they are enforcing
• Knowledge of hazards and safety precautions
• Ability to use a handheld computer
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
• Ability to effectively respond to customer problems or complaints
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule

Job Requirement:

• Must be able to multi-task and manage confidential information.
• Must possess excellent written and verbal communication skills.
• Must possess strong organizational skills.
• Be able to meet company appearance guidelines.
• Available to work shift times required by our client or operational needs including nights, weekends, and holidays.
• Be able to sit, stand, lift, climb, push and/or bend for extended periods of time and can lift objects and baggage with weights in excess of 70 pounds in a safe manner.