Administrative & Customer Service Coordinator

Job Description

Job Description

Administrative & Customer Service Coordinator

Boca Raton, FL | Full-Time | On-Site
$47,500–$50,000 base + commission + annual bonus

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly?

We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you.

What You’ll Do

Customer Service Excellence

• Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.

Scheduling & Dispatch

• Coordinate technician schedules to ensure on-time service.
• Manage project updates through internal systems to keep everything on track.

Sales & Lead Support

• Follow up with leads, respond to proposal requests, and help move opportunities to close.
• Track sales activity and support the sales team with timely updates.

Project Coordination

• Prepare and send proposals.
• Maintain accurate project files and documentation.
• Communicate clearly between customers, technicians, and managers to keep projects moving.

What You Bring

• Excellent communication—confident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail—nothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

What You’ll Get

• Compensation : $47,000–$50,000 base (DOE) + commissions + annual bonus
• Benefits : Health, dental, and vision insurance + 401(k) with company match
• Paid Time Off : PTO + company holidays
• Growth : Ongoing training in technical skills, leadership development, and career advancement opportunities

About Us

We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small-team feel of a team business—backed by the resources, training, and reputation of a national brand.

We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focused—this isn’t the role for you.

But if you’re excited to make a difference every single day, we’d love to meet you.

Apply today and join a team that restores more than properties—we restore peace of mind.

\nCompany Description

SERVPRO of South Palm Beach is a locally owned and operated restoration company serving homeowners and businesses throughout South Florida. For more than 30 years, our team has helped customers recover from water, fire, mold, and other property damage when they need us most.

We are a fast-paced, growing company built around a people-first culture, teamwork, accountability, and exceptional customer service. Our team combines highly trained restoration professionals, industry-leading equipment and technology, and a commitment to responding quickly and doing the job right.

We provide 24/7/365 emergency response and handle projects ranging from residential losses to large commercial restoration and reconstruction.

At SERVPRO of South Palm Beach, we believe great companies are built by great people. We invest in training, professional development, and advancement opportunities for team members who work hard, take ownership, and want to build a career with us.

Company Description

SERVPRO of South Palm Beach is a locally owned and operated restoration company serving homeowners and businesses throughout South Florida. For more than 30 years, our team has helped customers recover from water, fire, mold, and other property damage when they need us most.\n\nWe are a fast-paced, growing company built around a people-first culture, teamwork, accountability, and exceptional customer service. Our team combines highly trained restoration professionals, industry-leading equipment and technology, and a commitment to responding quickly and doing the job right.\n\nWe provide 24/7/365 emergency response and handle projects ranging from residential losses to large commercial restoration and reconstruction.\n\nAt SERVPRO of South Palm Beach, we believe great companies are built by great people. We invest in training, professional development, and advancement opportunities for team members who work hard, take ownership, and want to build a career with us.\n