Operations Dispatcher

Mountain Operations Dispatcher

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts

Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)

Subsidized meals at Employee Dining Rooms offered for staff while on shift

Subsidized housing options available for seasonal full-time staff

Discounts for staff members at restaurants, shops, and service providers in Park City

Healthcare options are available for staff members

401k plan with company match

PURPOSE OF POSITION: The Mountain Operations Dispatcher plays a key role in ensuring smooth communication and coordination across departments. This position is responsible for receiving, recording, and relaying critical information to support operational efficiency and exceptional guest service. Dispatchers monitor radio traffic, track mountain conditions and resource deployment, assist with incident response, and maintain accurate operational records.

Responsibilities:

Communication & Coordination

• Maintain clear, concise, and professional communication across radio, phone, and digital platforms
• Share timely and accurate information with relevant departments to support guest service and operational efficiency
• Ensure consistent messaging regarding terrain status and mountain operations

Monitoring & Dispatching

• Continuously monitor radio channels and dispatch phone lines
• Receive, evaluate, and prioritize incoming calls, including first aid and emergency situations
• Determine and deploy appropriate resources based on the nature of each situation

Incident & Record Management

• Accurately log all communications, incidents, and operational updates
• Maintain detailed records of radio transmissions, phone calls, and other relevant interactions
• Assist in facilitating timely and effective incident response

Professionalism & Situational Awareness

• Stay calm and focused under pressure, especially during high-stress or emergency situations
• Demonstrate strong attention to detail and a commitment to confidentiality
• Maintain awareness of current mountain conditions and resource placement

Qualifications:

• Previous dispatching experience preferred
• Strong organizational skills and attention to detail
• Excellent verbal communication and interpersonal skills
• Comfortable using multiple platforms and dispatch systems
• Availability to work weekends and holidays during the winter season
• Completion of ICS 100: Introduction to the Incident Command System (FEMA online course approx. 2 hours) required prior to employment
• Proficient skiing ability

DATES OF EMPLOYMENT:

• 11/30/2026-04/18/2027

PAY RATE:

• $$20.00 - 24.00 per hour, depending on experience

Deer Valley Resort is an Equal Opportunity Employer.