Patient Experience & Scheduling Specialist

EEO is The Law-click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View email address on click.appcast.io. AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service EEO is The Law-click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View email address on click.appcast.io. AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion. EEO is the Law ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service AEG Vision and its affiliates (“ We ” or “ AEG ”) collects and uses Personal Information from or about you (“ you ” or “ employee ”) for human resources, employment, benefits administration, health and safety, and business-related purposes. We present this Employer Privacy Policy to comply with applicable local law, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“ CPRA ”). This policy applies only to personal information we collect about you in the employment or application context; for information on our other privacy practices, please see our Privacy Policy . As used herein, “ Personal Information ” has the meaning given to it in the CPRA. Application and Consent By submitting your application or clicking “Agree”, you are acknowledging and consenting to our use of your Personal Information as set forth in this Privacy Policy. Except to the extent we are required or permitted by law, the information which you provide in your application, and any other Personal Information obtained or provided during the course of your registration and application will be used solely for the purpose of assessing your application. If your application is unsuccessful or you choose not to accept any offer of employment we make, the information will not be held for longer than necessary, after which time it will be destroyed, although relevant information will be retained in the longer term to facilitate our equal opportunities monitoring. If your application is successful, the information will form part of your employment file and we will be entitled to process it for all relevant purposes in connection with your employment as set forth below. If you choose to register for email alerts about future vacancies your email address will be used solely for the purpose of providing you with details of vacancies which match your selected criteria. Personal Information We Collect Below are the categories of Personal Information we collect and the purposes for which we intend to use it. When you apply for a position with us: Identifying Information , such as your full name, gender, date of birth. Demographic data , such as race, ethnic origin, marital status, disability, and veteran or military status, if you choose to provide it. Contact Information , such as your home address, telephone numbers, email addresses, and emergency contact information. Educational and professional background , such as your work history, academic and professional qualifications, educational records, references, and interview notes, if you choose to provide it in your application. As an employee or associate with us: Dependent's or other individual's information , such as their full name, address, date of birth, and Social Security numbers. Employment details , such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records. Financial information , such as retirement account details (if any), tax information, payroll information, and withholdings. Health and Safety information , such as health conditions (if relevant to your employment), job restrictions, benefits information, workplace illness and injury information, and health insurance policy information. Inferences , generated from any other information you voluntarily disclose to us in the course of your application or employment, including without limitation photographs, chats, emails, your employee profile, and other work product in any form whatsoever. How We Collect Personal Information We generally collect Personal Information directly from you when you apply for a position at AEG, during the employee onboarding process, and during your employment. Third parties also collect Personal Information on you on our behalf; for example: When you sign up for benefits, our third-party service providers collect health and safety information, dependent’s information, employment details, and demographic data if you choose to provide it. When you apply for employment, we collect background check and exclusion screening information on you from third-party service providers. During your employment, we use a number of third parties to help administer your employment, including without limitation, benefits, payroll, and health insurance. Those third parties are contractually bound to only process your Personal Information as we direct them. During employment, third party tools that you use will collect Personal Information. For example, our employee communications tools collect and process your messages and emails; communications services collect and process your business calls and emails; security services may see your credentials and communications; rewards companies may see your credentials and professional information; emergency communications platforms may contact you in the event of an emergency. Those third parties are contractually bound to only process your Personal Information as we direct them. Why We Collect Personal Information In general, AEG collects Personal Information to use or disclose as appropriate to: Comply with all applicable laws and regulations. Recruit and evaluate job applicants and candidates for employment. Conduct background checks. Manage your employment relationship with us, including for: onboarding processes; timekeeping, payroll, and expense report administration; employee benefits administration; employee training and development requirements; the creation, maintenance, and security of your online employee accounts; reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; workers' compensation claims management; and employee job performance, including goals and performance reviews, promotions, discipline, and termination. Assist with employee productivity. Secure our systems and services. Manage and monitor employee access to company facilities, equipment, and systems. Conduct internal audits and workplace investigations. Investigate and enforce compliance with and potential breaches of Company policies and procedures, and/or applicable law. Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance. Perform workforce analytics, data analytics, and benchmarking. Administer and maintain AEG's operations, including for safety purposes. For marketing purposes. Exercise or defend the legal rights of AEG and its employees, customers, contractors, and agents. How We Share Your Personal Information We share your Personal Information with third parties as set forth in the below chart. We do not sell or share your Personal Information for value and have not done so in the previous 12 months. Category of Personal Information Collected Yes, to database hosting, benefits, recruiting, rewards, and human resource service providers 4 years from date of rejection of application, upon request, or 8 years from termination date unless a different period is prescribed by applicable state law Demographic Data No Yes, to database hosting, benefits, recruiting, and human resource service providers For applicants, a maximum of one year. For employees, 8 years after termination. Contact Information No Yes, to database hosting, benefits, rewards, recruiting, and human resource service providers 4 years from date of rejection of application, upon request, or 8 years from termination date unless a different period is prescribed by applicable state law No Yes, to database hosting and human resource service providers 5 [TC2] years from the date of background check Sensitive Personal Information, such as Government ID, Dependent's information No Yes, to database hosting, benefits, and human resource service providers For applicants, a maximum of one year. For employees, 8 years after termination. No Yes, to database hosting and human resource service providers For applicants, a maximum of one year. For employees, 8 years after termination. Professional or Education Information, Employment Details No Yes, to database hosting, recruiting, and IT service providers For applicants, a maximum of one year. For employees, 8 years after termination. Health and Safety Information No Yes, to benefits, and human resource service providers For applicants, a maximum of one year. For employees, 8 years after termination. Inferences No Yes, to human resource service providers As needed or for 12 months after termination *May differ depending on applicable state or federal law. Your Rights and Choices Depending on where you live, you may have the below rights with respect to your Personal Information. Right to Know: The right to request that we disclose to you the Personal Information we collect, use, or disclose, and information about our data practices. Right to Access: The right to access the Personal Information held about you by us or on our behalf. Right to Request Correction: The right to request that we correct inaccurate Personal Information that we maintain about you. Right to Request Deletion: The right to request that we delete your Personal Information that we have collected from or about you, subject to exceptions in the CPRA and under other applicable law. Right to Non-Discrimination and Non-Retaliation: The right not to receive discriminatory treatment for exercising your privacy rights under the CPRA. Right of Portability: The right to have your Personal Information delivered to you in a standard portable form. Right to Opt Out of Automated Decision-Making Technologies: The right to have decisions made by automated technologies alternatively performed by a human. We do not currently employ these decision making technologies for any decisions relevant to employees, but if we do, you may exercise this right. Right to Limit Processing of Sensitive Personal Information, as defined by the CPRA: The right to limit AEG’s processing of your Sensitive Personal Information (e.g. your social security number, email content, health information), to the purposes authorized by the CPRA or applicable state law. For clarity, we only collect and use your Sensitive Personal Information to perform services for you related to your employment. Depending on your request, we may fully or partially comply given our legal obligations or exceptions to your rights under the CPRA. For example, we cannot delete all financial information we have about you during the term of your employment because that would make it impossible to pay you; we cannot delete your social security number or email during the term of your employment for tax and recordkeeping purposes. If you are involved in a legal action with or against AEG, we will retain Personal Information to assist us in protecting our legal rights. If you have any questions about this Notice, want to exercise your rights, or need to access this Notice in an alternative format due to having a disability, please contact View email address on click.appcast.io. [TC1] These are suggested retention periods based on our state and federal law research; ADP may prescribe different retention periods- double check with them [TC2] FCRA suggests 5 years at minimum if you use a third party to generate the report, as it is deemed a “consumer record”. #J-18808-Ljbffr