Spa Front Desk & Reservations Agent

Company Overview The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award‑winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Benefits Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family Free meals at our on‑site employee restaurant Learning programs through our Academies designed to sharpen your skills Great Medical and Dental benefits, including two employer‑funded medical plans, meaning $0 premium if you enroll in the employee‑only tier! 401K, Direct Deposit, etc. Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit! Job Description Are you passionate about the spa industry and providing unforgettable experiences? This role offers you the opportunity to work in a fast‑paced, luxury environment providing five‑diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess. Responsibilities Consistently offers professional, engaging and friendly service Greet guests over the phone in a warm genuine manner Maintain a high level of professionalism in all aspects of job performance Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey Guide the guests toward their specific needs when making reservations and offer multiple treatment bookings and upsells Communicate all changes, cancellations and additions to the back‑of‑house leadership team Promote a safe working environment by adhering to hotel health and safety standards Process transactions and adjustments in Book4Time daily Perform any duties and responsibilities as assigned including daily checklists Qualifications Experience working in the spa or salon industry Book4Time experience preferred Must be able to read, write, and speak English Bilingual in Spanish is an asset Basic computer skills required Adhere to Fairmont Scottsdale Princess grooming guidelines Constant standing and walking throughout shift Team Environment A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One. Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr