Complaint Investigations Tech
Experis
Complaint Investigations Tech
Our client, a leading organization in the medical device and biotech industry, is seeking a Complaint Investigations Tech to join their team. As a Complaint Investigations Tech, you will be part of the Quality Assurance Department supporting the Complaint Investigations team. The ideal candidate will have attention to detail, strong problem-solving skills, and the ability to work collaboratively, which will align successfully in the organization.
Location: Alameda, CA
Pay Range: $31/he on w2
What's the Job?
- Unpack boxes safely and sort returned products by product lines.
- Investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.
- Document complaint investigations accurately in the Complaint Handling System.
- Use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes to complete investigations.
- Perform routine maintenance on quality records and ensure testing equipment is within validity.
What's Needed?
- Minimum of a High School Diploma or GED.
- Proficient computer skills, including basic Microsoft Office applications.
- Ability to read, write, and comprehend English effectively.
- Experience in Medical Device or Biotech industry with a technical background is preferred.
- Knowledge of electronic troubleshooting is a plus.
What's in it for me?
- Opportunity to work onsite in Alameda, CA, supporting a dynamic team.
- Engage in meaningful work within the healthcare industry, contributing to product quality and customer satisfaction.
- Gain valuable experience in complaint investigations and quality assurance processes.
- Work in a collaborative environment that values diversity and inclusion.
- Potential for extension beyond the initial 6-month period based on performance and business needs.
Upon completion of waiting period, consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
Vacancy posted 3 hours ago
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