Operations Excellence Analyst (Hybrid)

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Department Overview The Centralized Managed Support Operations organization is dedicated to delivering specialized support with an "always-on" rigor. We build and connect technologies that serve as the foundation for our safety and security ecosystem, passionately "Solving for safer" across all operational fronts. Job Description We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support operations. In this role, you will dissect complex challenges to discern whether they stem from people, processes, or tools, providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision‑making. Key Responsibilities Operational Analysis & Insights Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations Cross‑Functional Collaboration Partner with Business Operations teams to build and fine‑tune interactive dashboards Collaborate with cross‑functional teams to prioritize high‑impact initiatives that help to provide operational efficiency Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations Job Requirements Technical Expertise Data Visualization to build reports using Tableau logic and metric definitions Data Mining to extract insights from ITSM tools including Salesforce , ServiceNow , and Purecloud Presentation Software to craft persuasive, audience‑tailored briefings using PowerPoint or Google Slides Professional Experience Critical Thinking to embrace a mindset of continuous optimization and constructive problem‑solving ITIL Framework to align operational processes with established industry best practices Communication Skills to convey complex technical data clearly to both technical and non‑technical audiences Basic Requirements Bachelor's Degree 5+ years of experience in data analysis or operational optimization Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Salary Target Base Salary Range: $90,000 – $100,000 Position Type Experienced Referral Payment Plan Yes Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. #J-18808-Ljbffr Motorola Solutions