Electronic Fraud Specialist - Highland Downers Grove

Electronic Fraud Specialist - Highland Downers Grove

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Electronic Fraud Specialist is an entry-level role that supports the Bank's efforts to identify and respond to potential fraud across digital banking channels. This position is responsible for reviewing account activity, identifying suspicious transactions, contacting customers to verify activity, and partnering with internal teams to take appropriate action. The Specialist works within established policies, procedures, and guidelines to review alerts, document findings, and escalate concerns as needed. This role develops foundational fraud-detection skills by assisting with fraud trend analysis, maintaining accurate case records, and supporting timely resolution of fraud-related issues, while delivering a positive and professional customer experience. This position is Monday - Friday 10:30am - 7pm and will work some Saturday's 8am - 12pm. If scheduled to work on Saturday, will receive half day off during the week.

Essential Job Functions

• Review mobile deposit items to identify potential fraud and determine the appropriate application of Regulation CC holds in accordance with policy and regulatory requirements.
• Validate the legitimacy of Zelle, bank-to-bank, and other electronic transactions through customer outreach and coordination with frontline teams.
• Handle inbound and outbound customer calls to clarify questionable activity and provide guidance as needed.
• Coordinate with internal partners to secure customer accounts and mitigate potential losses.
• Monitor daily fraud-related reports for red flags across multiple channels, including mobile deposits, external transfers, Zelle, bill pay, and wire activity.
• Manage workload across case management systems, email communications, phone calls, and investigative tasks while meeting established timelines.
• Prepare documentation and refers activity that merit additional research to Fraud Investigator or Team Lead.
• Perform additional duties or projects as assigned by management.

Minimum Qualifications

• Able to work Monday - Friday 10:30am - 7pm and will work some Saturday's 8am - 12pm. If scheduled to work on Saturday, will receive half day off during the week.
• High school diploma or GED and two or more years of related retail banking experience.

Competencies

• Working knowledge in using core banking (Jack Henry) and fraud-monitoring software, YellowHammer, Banno, along with basic proficiency in Microsoft Office applications.
• Identifying potentially fraudulent activity through account and transaction review, with the insight to recognize when items may require further analysis or escalation.
• Effective written and verbal communication skills with the ability to work independently on assigned tasks and collaborate effectively in a team environment.
• Demonstrated attention to detail and accuracy with the organizational skills need to manage case documentation and follow established procedures.
• Solid analytical, investigative, and decision-making abilities.
• Ability to work efficiently in a fast-paced environment while prioritizing and managing multiple tasks.
• Basic understanding of banking products, services, and fraud-prevention concepts.
• Capacity to recognize suspicious patterns or activity trends through routine account and transaction analysis.

Preferred, but not required

• Bachelor's degree in Criminal Justice, Business, Finance, or a related field.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization.

Location Details

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Compensation & Benefits

Base pay: $24.81 - $ 31.00 per hour

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!