Information Analyst

Salary: $65,000.00 - $80,000.00 Annually
Location : Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL
Job Type: Administrative Support
Job Number: 9999-52026
Department: Office of Inspector General
Opening Date: 05/28/2026
Closing Date: 6/11/2026 11:59 PM Central
Is this a union role?: No
Union Name: Salaried - 6
Position Grade: 6


Position Overview
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system - no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
The Office of the Inspector General (OIG) was established by statute to foster effective and efficient Tollway administration and operation and to promote integrity and accountability at the Tollway through independent oversight including investigations and reviews. The OIG has broad jurisdiction to detect, deter, and prevent fraud, corruption, mismanagement, and misconduct by Tollway Board members, officials, and employees as well as Tollway contractors and vendors.
In furtherance of this mandate, the Information Analyst supports all aspects of the office by leveraging data from different sources with the goal of providing insight to identify trends, risks, significance, and appropriate solutions for complex issues that impact OIG investigations and reviews. This position involves working with extremely sensitive and confidential personal information and information associated with investigations and legal proceedings.
Essential Job Functions
The Information Analyst position reports to the Deputy Inspector General. Principal responsibilities include: accessing and analyzing data sources, defining data requirements, preparing interactive visualizations and reports in support of the OIG's statutory mission, and supporting the OIG case management database. In this role the incumbent will interact with OIG staff and other Tollway stakeholders.

• Assists OIG personnel with identifying Tollway and other relevant data sources;
• Identifies, extracts, and performs analysis of large Tollway and third-party data sets such as ERP and e-Builder, etc.;
• Exports data from various sources and uses application tools to organize and convert information into user-friendly formats
• Validates large volumes of data sets for accuracy and completeness; resolves discrepancies created by duplicate, incorrect or missing information
• Compiles and generates statistical and narrative reports to summarize the analytical findings;
• Develops advanced and statistical models and techniques to analyze large, complex transactional and operational data sets;

• Develops and maintains a wide range of data products such as business intelligence reports, data visualizations, infographics, etc., by applying skills in understanding technical concepts, including data analytics and business intelligence software;

• Researches, designs, develops, adapts, and enhances analytical and reporting solutions using a range of analytics techniques, methods, and tools; makes recommendations regarding how data is collected, used, and managed;
• Creates appropriate documentation that allows stakeholders to understand the steps of the data analysis process and duplicate or replicate the analysis if necessary;
• Supports OIG case management database;
• Keeps abreast of data analytics technology, including advancements in emerging technologies such as artificial intelligence (AI); and
• Other duties consistent with the OIG's statutory mandate as assigned by the Inspector General.

Qualifications


This position requires a bachelor's degree from an accredited college or university in Computer Sciences, Information Technology/Management, Data Science, Business Administration, Public Policy, Statistics, or a related field, plus work experience totaling at least one year of developing skills described in the position description in such areas as data analysis or data management.

The position also requires the following

• Strong analytical, organizational, and problem-solving skills;
• Demonstrated ability to communicate clearly and concisely both orally and in writing;
• Excellent attention to detail;
• High personal ethical standards;
• High proficiency using Microsoft Suite, with Advanced Excel capabilities;
• Considerable functional knowledge of methods of database analysis, statistical methodologies, and tools used to retrieve, query, and analyze data, such as Power BI, Tableau, Access, etc.;
• Strong writing skills - position includes requirement to communicate clearly in writing;
• Creativity in identifying, exploring, and analyzing issues;
• Ability to work independently and in a team environment, and to interact professionally with others;
• Demonstrated ability to learn and master new skills and techniques;
• Possession of a valid Illinois driver's license; and
• All OIG employees must be nonpartisan and free from conflicts of interest.

Preferred Qualifications Include:

• Advanced degree in data analytics, data science, statistics, public policy or related field
• Experience performing data analytics in a law enforcement, investigations, or criminal justice environment
• Expertise in crafting compelling data analysis products and visualizations for non-technical audiences using plain language.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.
At the Illinois State Toll Highway Authority, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer several programs that help you grow in your career and make the Illinois State Toll Highway Authority a great place to work!

MEDICAL, Rx, DENTAL, VISION BENEFITS

• Aetna Select Open Access (HMO) - Premium FREE!
• Aetna Choice POS II (PPO)
• Aetna Prescription, Dental and Vision included at no additional cost.
• EyeMed Vision Care Voluntary Coverage

FLEXIBLE SPENDING ACCOUNT

• Healthcare Flexible Spending Accounts (FSA)
  • Pre-tax account you put money into that you use to pay for certain out-of-pocket health care costs.
• Dependent Care Flexible Spending (DCAP)
  • Pre-tax account you put money into that you use to pay for dependent care costs.

TERM LIFE & AD&D INSURANCE

• Basic Term Life & AD&D - Premium FREE!
• Additional coverage available

TUITION REIMBURSEMENT

• Annual Reimbursement - $5,250

PAID TIME OFF

• Holidays
• Vacation
• Sick Leave
• Sick Leave Bank
• Bereavement Leave
• Parental Leave

EMPLOYEE ASSISTANCE PROGRAM (EAP)

• No cost services for employee and family.

STATE EMPLOYEES RETIREMENT SYSTEMS (SERS or SRS) PROGRAMS

• Pension Plan
• Non-Occupational and Occupational Disability
• Deferred Compensation/After-Tax ROTH
• NCPERS Voluntary Life and AD&D

01


Please indicate your highest level of education.

• High School Diploma / GED
• Associate Degree
• Bachelor's Degree
• Master's Degree or above

02


It is a requirement to have work experience totaling at least one year of developing skills described in the position description in such areas as data analysis or data management.Do you meet this requirement?

• Yes
• No

03


For the question above, please provide where (at which organization) and when (the time period) you gained this experience -- citing specific examples. If you have no experience, or did not meet the minimum requirement, please enter " NA ".
We will not make assumptions regarding your response. If you do not answer completely you will not receive credit for this question.
04


Do you have a valid driver's license?

• Yes
• No

05



Microsoft Excel Proficiency:
Listed below are definitions of Microsoft Excel proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic This level of skills is required to perform tasks and work with data in worksheets.A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
• Intermediate This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
• Advanced This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications.

What is your proficiency level in Microsoft Excel?

• No Experience
• Basic
• Intermediate
• Advanced

06



Microsoft Outlook Proficiency:
Listed below are functions typically associated with Microsoft Outlook proficiency levels. Please carefully read the following prior to answering the question.

• Basic
  • Creating Emails and Attaching Files to Messages
  • Making Appointments and Changing the Time of Appointments
  • Customizing the Ribbon
  • Checking the Word Count
  • Working with Reminders
  • Moving Messages between Folders
  • Creating Signatures
  • Searching for and Flagging Messages
• Intermediate
  • Previewing Attachments
  • Categorizing Messages
  • Printing Calendars
  • Mentioning Contacts in the Body of an Email
  • Using Quick Parts
  • Creating Meeting Invitations
  • Using the Different views
  • Taking Meeting Notes
  • Writing Professional Emails
  • Inserting Online Pictures
  • Setting a Default Signature
  • Using Groups
  • Working with Printing Styles
• Advanced
  • Turning on the Week Number Settings
  • Setting Up Recurring Meetings
  • Working with Hyperlinks
  • Adding and Removing Columns
  • Working with Notes
  • Using the Bcc field
  • Requesting Read Receipts
  • Changing the Background Color of a Message
  • Creating Templates
  • Archiving Messages
  • Creating Rules
  • Printing Attachments
  • Assigning Tasks
• Expert
  • Exporting Calendars
  • Adding and Changing Time Zones
  • Applying Outlook Themes and Stationery to Messages
  • Attaching Email Messages to Other Messages
  • Using the Spelling and Grammar check
  • Specifying Default Fonts for unread messages
  • Setting Delayed Delivery Options
  • Encrypting Messages
  • Using the Smart Lookup Feature
  • Setting Permissions
  • Archiving and other useful features that assist Organization
  • Blocking Incoming Mail
  • Creating Tasks without opening Outlook

What is your proficiency level in Microsoft Outlook?

• No Experience
• Basic
• Intermediate
• Advanced
• Expert

07



Microsoft PowerPoint Proficiency:
Listed below are definitions of Microsoft PowerPoint proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic Level This level of skills is required to create a simple presentation in PowerPoint, run it, and print it.

• Intermediate Level This level of skills is required to customize templates and the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.

• Advanced Level This level of skills is required to work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word; and customize PowerPoint toolbars and automate the slide production.

What is your proficiency level in Microsoft PowerPoint?

• No Experience
• Basic
• Intermediate
• Advance

08



Microsoft Word Proficiency:
Listed below are definitions of Microsoft Word proficiency levels. Please read the following definitions carefully prior to answering the question.

• Basic This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports.A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup.
• Intermediate This level of skills is necessary in order to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges,and also perform basic work with existing Macros.A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
• Advanced This level of skills is required in order to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements.A person with this level of skills is able to use and create a wide range of graphic effects and has full mastery of Macro commands.

What is your proficiency level in Microsoft Word?

• No Experience
• Basic
• Intermediate
• Advanced

09


Written Statement - Please provide a narrative response (between 350 and 500 words) to the following: What does integrity mean to you and how have you worked to enhance integrity in your past positions? This can also be typed as a word document and attached to application as an additional document. Refrain from using AI assistance to respond to this question as we want to evaluate your non-AI-assisted communication skills.
Required Question