Practice Manager

Job Description

Job Description

About Company:

WHO WE ARE

We are very proud of our veterinary teams; none of this would be possible without them.

Dr. Galipalli opened his first animal hospital in 2012 with a mere three employees and a goal of providing quality, compassionate care to every pet and pet owner. When Dr. Galipalli first came to America 16 years ago, he desperately needed to be seen by a doctor. Unfortunately, the doctor nearby had no available appointments and he was forced to go to the emergency room. It was in that moment that Dr. Galipalli knew that he wanted to start a practice that offers same-day appointments, walk-ins, and extended hours so that no pet owner would have to feel the same sense of worry and helplessness.

Forever Vets began in 2013 with one animal hospital in Baymeadows, and a dream to build something different. Since then, we’ve grown to include multiple independently owned animal hospitals, pet resorts, and an urgent care center serving communities throughout Florida.

We believe veterinary care should feel personal, connected, and centered around trust. That’s why we focus on building meaningful relationships between pets, their people, and our dedicated veterinary team. Our mission is simple: connect hearts, deliver exceptional care, and help pets live longer, healthier lives.

With locations in Jacksonville, Jacksonville Beach, Nocatee, St. Augustine, St. Johns, and Orlando , you’ll always have a trusted Forever Vet nearby. Whether you’re scheduling a wellness exam, managing a chronic condition, or setting up daycare play sessions, you’ll experience the care and compassion that sets us apart

Today, Forever Vets Animal Hospital is a network of privately owned, full-service small animal and exotic animal veterinary facilities serving...

• Jacksonville
• Jacksonville Beach
• St. Augustine
• St. Johns
• Ponte Vedra
• Orlando

About the Role:

The Practice Manager at Furever Vet Central, will be responsible for overseeing the daily operations of the veterinary practice to ensure efficient, high-quality service delivery. This role involves managing staff, coordinating schedules, and maintaining compliance with industry regulations to foster a safe and welcoming environment for both clients and their pets. The Practice Manager will lead initiatives to improve client satisfaction, streamline administrative processes, and support the clinical team in delivering exceptional veterinary care. Additionally, the role requires financial oversight, including budgeting, billing, and resource allocation to sustain the practice's profitability and growth. Ultimately, the Practice Manager will serve as a key leader, driving operational excellence and fostering a positive workplace culture.

Minimum Qualifications:

• Minimum of 2-3 years experience in practice management or a similar leadership role within a veterinary or healthcare setting.
• Strong knowledge of veterinary practice operations, including regulatory compliance and financial management.
• Proficiency with practice management software and Microsoft Office Suite.
• Excellent communication, organizational, and leadership skills.

Preferred Qualifications:

• Certification in Practice Management or Veterinary Practice Management (e.g., AAPM Certification).
• Experience with veterinary-software
• Background in human resources management and conflict resolution.
• Familiarity with marketing strategies and client engagement in a veterinary context.
• Advanced financial management skills, including budgeting and forecasting.

Responsibilities:

• Manage day-to-day operations of the veterinary practice, including staff supervision and workflow coordination.
• Develop and implement policies and procedures to ensure compliance with veterinary regulations and standards.
• Oversee financial management tasks such as budgeting, billing, payroll, and inventory control.
• Coordinate recruitment, training, and performance evaluations for all team members to maintain a skilled and motivated workforce.
• Enhance client experience by addressing concerns, improving communication channels, and ensuring timely service delivery.
• Collaborate with veterinarians and clinical staff to support patient care and optimize appointment scheduling.
• Maintain accurate records and prepare reports on practice performance, financial status, and operational metrics.
• Lead marketing and community outreach efforts to promote the practice and expand its client base.

Skills:

The Practice Manager will utilize strong leadership and organizational skills daily to coordinate staff activities and ensure smooth clinic operations. Effective communication skills are essential for interacting with team members, clients, and external partners, fostering a collaborative and positive environment. Financial acumen is applied in managing budgets, billing processes, and resource allocation to maintain the practice’s financial health. Proficiency with practice management software enables efficient scheduling, record-keeping, and reporting, which are critical for operational success. Additionally, problem-solving and decision-making skills are employed regularly to address challenges, improve workflows, and enhance client satisfaction.

Manager works 5 days including every other weekend