Spa Sales and Guest Service Associate

Front Desk Sales Receptionist

Hand & Stone Massage & Facial Spa – Lehi Earn $15/hour + Uncapped Membership Commissions

Top performers can earn $30+ per membership sold!

We are not looking for someone to simply answer phones and check guests in. We are looking for a friendly, confident, sales-focused professional who wants to create an exceptional guest experience while earning great commissions.

What Success Looks Like

1. Membership Sales (Our #1 Priority) Hand & Stone is a membership-based business. Your primary responsibility is confidently introducing and selling memberships to guests.

• Must enjoy talking with people.
• Must be confident—not shy or timid.
• Must be comfortable asking every qualified guest to become a member.
• Sales experience is a plus but we'll train the right person.

2. Create an Amazing First Impression Every guest should feel welcomed the moment they walk through our doors. You will:

• Smile and greet every guest immediately.
• Create positive energy from the first interaction.
• Make every guest feel valued and appreciated.

3. Booking Accuracy Accuracy matters. You must:

• Book appointments correctly.
• Verify services, therapists, dates, and times.
• Help keep our schedules running smoothly.

4. Rebook Every Guest Every guest should leave with their next appointment scheduled whenever possible. You should confidently recommend a follow-up visit and explain the benefits of staying consistent with their wellness routine.

5. Recommend Upgrades & Additional Services Help guests get the most from every visit by recommending upgrades and additional spa services that fit their needs.

6. Promote Gift Cards Gift cards are an important part of our business. You should comfortably introduce gift card promotions and suggest them for birthdays, holidays, anniversaries, and special occasions.

7. Professionalism Matters We expect every team member to represent Hand & Stone with professionalism. This includes:

• Staying off your personal phone while working.
• Standing to greet guests whenever possible.
• Opening the door for guests.
• Offering water and warm neck wraps.
• Maintaining a clean, organized front desk.
• Creating a warm, welcoming, and positive atmosphere for every guest.

What We Offer

• Starting pay: $15.00/hour
• Uncapped membership commissions
• Top performers earn $30+ per membership
• Paid training
• Advancement opportunities
• A positive, supportive team environment

If you're outgoing, dependable, love helping people, and want to be rewarded for your performance, we'd love to meet you!

Hours 15-28 hours a week we can do a set schedule. We need a mix of 1-2 closing shifts 2 opening weekdays and 1 Sunday a month and can work Saturdays (We can hire multiple or just one person) On occasion helping on another shift when required

Compensation: $15.00 - $20.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.