Enterprise Account Manager

Account Manager

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.

We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity.

Our Account Managers focus on growing and expanding relationships with existing clients. You'll be responsible for renewing and expanding current accounts by identifying new opportunities, driving upsell initiatives, and ensuring our customers continue to receive world-class value from Clozd's solutions.

What you will be doing:

• Driving renewals and contract expansions, ensuring clients maximize the value of their programs with Clozd.
• Identifying and pursuing expansion, cross-sell, and upsell opportunities within existing accounts.
• Becoming a domain expert in win-loss analysis and the full suite of Clozd solutions.
• Building strong client relationships to foster long-term partnerships.
• Collaborating with internal teams—such as Program Managers and Customer Success—to develop customized solutions for client needs.
• Analyzing client data and feedback to recommend new ways to align solutions with their evolving goals.
• Tracking and reporting on account performance metrics and sales targets.
• Contributing to the scaling and refinement of our account management processes by identifying areas for improvement.

Qualifications:

• 3-7 years of account management, sales, or customer success experience in B2B SaaS or technology environments.
• Proven ability to build and expand client relationships and grow revenue.
• BA/BS degree from a top-tier institution, with a solid academic record.
• Ability to manage multiple accounts, influence stakeholders, and navigate complex organizations.
• Superb interpersonal and communication skills, with an ability to lead consultative conversations.
• Passionate about learning new technologies and applying data-driven insights to optimize account strategy.
• Startup mindset: thrives in fast-moving environments with evolving priorities.
• Cultural alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity.

Benefits:

• Competitive compensation (i.e. salary, bonus, 401k, and equity)
• Majority of medical, dental, disability, life, and other insurance paid
• Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
• 10 paid holidays and company shutdown between Christmas and New Years
• Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.

Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Clozd participates in E-Verify.

All Clozd employees are required to successfully pass a background check upon being hired.