Case Manager

Posted Thursday, August 13, 2026 at 9:00 AM Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve. Case Manager A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. Schedule : Mon - Fri 8am - 4pm Job Summary: The Case Manager provides trauma-informed case management and supportive services to individuals experiencing homelessness and related behavioral health challenges. This role conducts client assessments, develops service plans, coordinates resources and referrals, maintains required documentation, and supports clients in working toward housing stability and individualized goals. The Case Manager works collaboratively with clients, staff, and community partners to support a safe and client-centered environment. Responsibilities: Provide case management services and support to clients participating in shelter and housing programs. Conduct intake screenings, assessments, orientations, and service planning for program participants. Assess client needs and coordinate referrals, resources, transportation, appointments, and supportive services as appropriate. Develop, implement, monitor, and update individualized, strength-based service plans and client goals. Maintain ongoing contact and engagement with assigned clients to support program participation, service coordination, and progress toward individualized goals. Support trauma-informed, client-centered service delivery practices that promote safety, dignity, and appropriate client engagement. Assist clients with accessing housing resources, community services, benefits, behavioral health support, employment resources, and other supportive services. Coordinate discharge planning, transition services, follow-up support, and referrals as appropriate. Complete and maintain accurate, timely, and thorough client documentation, case notes, HMIS data entry, assessments, and program records in accordance with agency and program requirements. Maintain client demographic information, program data, and reporting requirements. Participate in case management meetings, staff meetings, trainings, supervision, and other required meetings or activities. Coordinate and collaborate with internal departments, community partners, service providers, and external agencies to support client and program needs. Recognize signs and symptoms of mental health concerns, substance use, trauma, or crisis situations and coordinate referrals or support services as appropriate. Maintain professionalism, confidentiality, ethical conduct, and appropriate boundaries in all interactions with clients, staff, community partners, and the public. Support a safe, clean, and respectful environment for clients, staff, and visitors. Participate in required trainings and professional development activities. Support program operations and administrative needs as assigned. Perform other related duties as assigned. Qualifications: Education: High School Diploma or GED required. Associate’s or Bachelor’s degree in Social Work, Human Services, Behavioral Health, Psychology, or a related field preferred. Equivalent combinations of education and relevant experience may be considered. Experience: Minimum one (1) year of experience providing case management, client services, or supportive services required. Experience working with individuals experiencing homelessness, serious mental illness (SMI), substance use disorders, trauma, or related behavioral health challenges preferred. Experience in shelter services, housing programs, behavioral health, human services, or community-based services preferred. Knowledge of community resources, service coordination, and referral processes preferred. Knowledge of HMIS documentation, data entry, and reporting standards preferred. Must be able to provide reliable transportation for travel as needed. Working Conditions/Physical Requirements: Work is performed onsite within a shelter, housing, or residential services environment. Regular interaction with clients, staff, volunteers, community partners, and visitors is required. Frequent walking throughout the facility and movement between program areas may be required. Ability to sit, stand, bend, reach, and use standard office equipment for extended periods. Occasional lifting or moving of supplies, materials, donations, or equipment up to 25 pounds may be required. May be exposed to situations involving clients experiencing homelessness, behavioral health concerns, substance use, or other complex challenges. May require evening, weekend, or holiday availability based on program needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law. Compliance Requirements: Must Be At Least 21 Years of Age Central Registry Background Check Drug Screening CPR/First Aid Certification Valid Unrestricted Driver’s License Current Auto Liability Insurance 39 Month Motor Vehicle Record Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations. Mandated Reporter Requirements: As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities. Reports should be directed to either the local law enforcement agency or child protective services (1-888-SOS-CHILD). Abuse suspected of involving a family member or legal guardian should be reported to child protective services, while other cases should be reported to law enforcement. Responsible to: Program Manager Supervisory Responsibilities: None We appreciate your interest in our organization. We consider applicants for all positions without regard to race, religion, color, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. A New Leaf is an at-will employer. Any offer of employment with A New Leaf is contingent upon a successful consumer report, which includes verification of employment, education, criminal background search, and driving records. A New Leaf is an Equal Employment Opportunity Employer and participates in the E-Verify program. BENEFITS PACKAGE: All of our employees enjoy the following benefits: direct deposit, competitive pay, accrued sick time, Employee Assistance Program (EAP), an annual team member appreciation event, and an informal yet professional team environment. For full-time employees, we also provide the following as part of the total compensation plan: Dental/Vision Coverage, Accrued Sick and Vacation Time, Paid Holidays, Life Insurance, AD&D, Short-Term Disability, 401(K), Tuition Reimbursement, and a Wellness Program. This program has received a Silver Level of excellence in worksite wellness and includes Annual Biometrics, Gym Reimbursements, Wellness Initiatives, Workers Compensation improvements, and much more. #J-18808-Ljbffr