Account Manager - Personal Lines

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting‑edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FOR The Account Manager manages the overall client relationship by providing strategic advice on coverage, risk management and business needs, ensuring that the client’s insurance program aligns with long‑term goals and growth plans. Glimpse Into Your Day Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures. Partners in the strategic development of insurance plans tailored to client needs. Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate. Strategically manages the remarketing of renewals to ensure high account retention rates. Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies. Communicates various billing and invoicing options. Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs. Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in order to expedite claim settlements. Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed. Proactively communicates significant audit discrepancies to clients and determines further action. Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity. Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services. Recommends process improvements as needed. Quickly identifies and resolves complex client service issues. Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best‑in‑class client service experience. Performs other projects, duties, and tasks, as assigned. What Success Looks Like in This Role Property and Casualty License from state of domicile is required and must be maintained; preference given to individuals with insurance designations (e.g., AINS, CIC, CPCU, ARM). High School Diploma or equivalent; four‑year degree preferred. Minimum 5 years account management experience in the insurance industry with a focus on personal lines of coverage. Bilingual (Spanish/English) is a plus or a must in some locations. Strong analytical and mathematical skills. Strong PowerPoint and presentation skills for both in‑person and teleconference/webinar sessions. In‑depth understanding of advanced personal lines of coverage with the ability to advise clients concerning their complex insurance needs. Excellent written and verbal communication skills. Proficient skills in Microsoft Office (primarily Excel and Word); computer literate with the ability to learn new software applications. Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures. Must have a valid driver’s license, the ability to travel to client sites, and a reliable source of transportation. Why Choose Relation? Competitive pay. A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401(k), employee assistance programs, paid time off, paid holidays, and more. Career advancement and development opportunities. Equal Employment Opportunity Statement Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Wage Range $44,000.00 – $80,000.00. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. #J-18808-Ljbffr Relation Insurance Services of North Carolina, Inc.