Account Manager / Project Manager II

Account Manager

Role is remote however, candidate must be open to going to office when necessary with advance notice. Role is LOA Coverage Max submission rate for this role is $73.90 per hour. Possibility of role extension depends on need. This role will not be converted to full time, it is LOA Coverage Only.

The Account Manager is responsible for delivering best-in-class client experience when working with the client. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for client, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. The position will be based in Boise, Idaho, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton CA, Denver CO, Dallas TX, Chicago, IL, or Fullerton, CA, Phoenix, AZ).

Main Responsibilities:

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
• Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
• Collaborates with Client Partner counterpart to advise and create material for T2T/QBR/Lunch & Learns
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
• Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the overvalue of their media investment

Qualifications:

• 4+ years of Media/Retail/Account Management Experience
• Strong organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP level
• Ability to foster partnerships with merchandizing partners