Chief Nursing Officer

Senior Leadership Position

This position highlights the critical senior level leadership that is required to maintain the quality patient care and nursing staff at AMP. Acknowledging the unique nature and complexity of operations while ensuring their clinical integrity and maintaining regulatory compliance will enable a dedicated focus on excellence in care.

Key Responsibilities

Strategic Growth & Clinical Development

• Lead the development and execution of clinical initiatives aligned with organizational growth goals (e.g., service line expansion, new procedures, population health management).
• Collaborate with physician leadership to identify and implement new clinical programs, care pathways, and specialty clinics (e.g., men's health, women's health, uro-oncology).
• Participate in strategic planning sessions, market assessments, and integration of new sites or services.
• Evaluate performance metrics and patient demographics to support decision-making around resource allocation, staffing models, and care delivery improvements.

Ambulatory Surgery Center (ASC) Oversight

• Provide executive-level oversight of ASC nursing operations, ensuring high-quality surgical care, patient safety, and regulatory compliance.
• Coordinate closely with the ASC Director and OR team on case scheduling, infection control, supply management, and staffing.
• Monitor surgical outcomes, patient satisfaction, and post-operative care protocols.
• Lead accreditation efforts and ensure compliance with AAAHC, CMS, and other regulatory bodies.

Clinical Operations & Standardization

• Oversee daily nursing operations across all practice locations and clinical specialties, ensuring consistency and excellence in care delivery.
• Standardize clinical protocols, workflows, and documentation practices across the organization.
• Lead cross-functional clinical leadership meetings to align priorities and address operational issues.

Staff Leadership & Development

• Manage and mentor nursing leadership team, fostering a culture of accountability, collaboration, and continuous learning.
• Lead workforce planning and recruitment strategies to support organizational growth.
• Implement ongoing training, credentialing, and performance evaluation systems for clinical staff.

Quality, Safety & Compliance

• Direct quality improvement programs and safety initiatives, including infection prevention, medication management, and adverse event response.
• Ensure full compliance with federal, state, and accreditation standards across all clinical sites.
• Analyze quality metrics and drive data-informed performance improvements.

Patient Experience & Engagement

• Champion initiatives to improve the patient journey, from access and intake through procedures and follow-up care.
• Use patient feedback and satisfaction data to inform operational and clinical improvements.
• Partner with clinical and administrative leaders to resolve patient concerns promptly and professionally.

Technology & Innovation

• Collaborate with IT and operations on EMR optimization, digital health tools, and clinical data reporting.
• Support the expansion of telehealth, remote patient monitoring, and patient engagement platforms.

Additional Responsibilities

• Supports, plans, directs and evaluates activities of Nurse Managers to meet goals in all their areas.
• Establishes and monitors budgets and ensures appropriate staffing, quality, safety and customer satisfaction. Develops and meets performance-based objectives to achieve goals.
• Works collaboratively with the workforce to ensure that clear objectives are set and achieved through negotiations, coordination of the applicable contract expectations and building a positive labor/management relationship focusing specifically on clinical outcomes.
• Supports and encourages staff development for co-workers (including direct reports) to grow in their careers with mentoring, educational and learning opportunities.
• Evaluations are based on individual performance as well as the performance of the organization. Advocates for the AMP Mission, Vision and Values as a basis for success as it relates to all facets of the leadership aspect of the position.
• Change Agent: Creates and maintains momentum for change by creating a vision, developing processes that lead to change and energizing groups of stakeholders to support change. Role models a willingness and openness to change across the region.
• Service Excellence : Develops and oversees strategies to insure optimal levels of patient, associate, and physician service excellence; models and influences service culture/nursing excellence. Leads the development of and feedback, exceeding customer expectations and continuous quality improvement.
• Communication: Identifies and establishes effective communication processes with all stakeholders; ensures that communication is effective within/across the nursing division. Clearly and succinctly articulates issues, problems with solutions. Handles conflict directly and appropriately.
• Meets regularly with the Chief Medical Officer, compliance department, Human Resources department, and the Chief Operating Officer to maintain appropriate flow of communication
• Development, roll-out, monitoring, and maintenance of clinical pathways
• Maintains an active role in the Advanced Therapeutics Department (research, in-office dispensing, and infusion therapy)
• Oversight and redevelopment of an OSHA program meeting both safety guidelines as well as cost containment.
• Oversight and development of standards for employee health. These areas need redefinition and division into clinical and nonclinical needs.
• Ongoing collaboration with the Medical Director to ensure infection control standards are met, revised and updated with current state, local and federal guidelines.

Knowledge, Skills and Abilities

Knowledge

• Must possess the knowledge necessary to plan, direct, and implement all management functions of multiple offices as necessary to achieve goals to provide care and services for patients

Skills

• High-level experience and professional leadership skills in the areas of financial management, business administration, risk management, strategic planning, quality and human resources.
• Identifies issues within the applicable labor contracts and partners with Human Resources to overcome barriers in order to accomplish clinical goals.
• Able to be flexible while remaining focused and grounded in a fast-paced, multi-level business with differing complexities of care needs and expectations based on expectations set forth for office operations
• Confers with management and supervisory staff to manage and optimize patient care.
• Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of working within and throughout the system.
• Must be able to effectively analyze, communicate, and respond.
• Must be capable of having crucial conversations as part of leadership and management.

Abilities

• Must make independent judgments and decisions.
• Has the ability to handle interpersonal challenges and work to an appropriate conclusion.
• Portrays a high level of personal integrity.
• Is capable of effectively communicating with patients, administrators, co-workers, executive team, Board Members, and support/governmental agencies.
• Takes initiative in assigning tasks, delegating responsibilities and resolving problems while providing the highest possible quality care.
• Inspires organizational and individual excellence.

Qualifications

Education:

• Master's degree in Nursing (MSN), Healthcare Administration (MHA), or related field required
• Doctor of Nursing Practice (DNP) or MBA preferred

Licensure:

• Active Registered Nurse (RN) license in practicing state (multi-state license preferred)

Experience:

• 710+ years of progressive leadership in outpatient surgical or multi-site specialty care
• Direct experience managing or overseeing Ambulatory Surgery Center operations
• Demonstrated success in clinical program development and strategic growth initiatives

Skills:

• Strong leadership, communication, and strategic planning skills
• Deep understanding of outpatient care models, surgical workflows, and regulatory standards
• Proficiency in EMR systems and healthcare analytics tools

Work Environment

• Combination of office-based executive leadership and clinical site visits
• Frequent interaction with physicians, clinical staff, administrators, and patients
• Travel to satellite offices and ASC required on a regular basis

Associated Medical Professionals of NY