Representative, Consumer Services

Consumer Services Representative

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

The NASCAR Consumer Services Center is seeking a Consumer Services Representative with previous call center experience for a full-time shift opening.

Essential Duties & Responsibilities

• Answering inbound calls from customers seeking to purchase advanced race tickets as well as general and/or account inquiries
• Responsible for product upselling including packages and hospitality options
• Staying up to date on relevant information across all NASCAR properties
• Accurately process payments via credit cards
• Professionally handle fan/customer inquiries
• Make outbound sales calls, as needed
• Assist internet customers with account inquiries and online purchases
• Outbound calls responding to post race surveys
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous call center experience preferred
• Knowledge of Ticketmaster ticketing system preferred
• Strong customer service skills
• Solid data entry and proficient computer skills
• Must work well in a fast-paced, ever changing environment
• Ability to work flexible hours evening, weekends and holidays required
• Punctual and reliable attendance
• Problem solving, organizational and multitasking skills
• Working knowledge of the internet
• Excellent telephone and communication skills
• Successful completion of a pre-employment background check, including credit check

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic.