Personal Banker

Position Overview As a Branch Banker within PNC's Central Jersey retail organization, you will be based in Summit, New Jersey. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. Our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and in fostering an inclusive workplace culture where all employees feel respected, valued and have opportunities to contribute to the company’s success. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Responsibilities Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customers’ share of wallet. Position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement to elevate client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Customer Focus Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk Assess and effectively manage all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Typically requires an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Experience 3+ years of relevant experience. Education Associate's or equivalent degree preferred. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Salary Base Salary: $49,500.00 – $82,500.00 Benefits Medical, prescription drug, dental, and vision coverage (including a Health Savings Account option) Employee and spouse/child life insurance Short‑and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid time off: maternity and/or parental leave; up to 11 paid holidays; up to 9 occasional absence days; 15–25 vacation days based on career level and years of service Disability Accommodations If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include "accommodation request" in the subject line, your name, the job ID, and your preferred method of contact. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information will be kept confidential and used only to provide necessary reasonable accommodations. PNC fosters an inclusive and accessible workplace and provides reasonable accommodations to qualified individuals with disabilities. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) regulations prohibiting the hiring of individuals with certain criminal history. California residents: refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr