Sr Business Analyst IT

Columbus Office Corporate Office 343 North Front Street Columbus, OH 43215, USA About the Role We are seeking an experienced IT Sr Business Analyst to support, optimize, and enhance our order-to-delivery workflows across all order channels—ecommerce (Amazon, Shopify), B2B EDI, and direct sales. This role is the business-facing expert for order management processes within NetSuite, working closely with the Enterprise Architecture, Senior Specialist IT Operations and the other IT Sr Business Analyst to ensure systems and processes meet stakeholder needs. You will serve as the key liaison between sales, customer operations, and IT—translating business requirements into functional specifications, testing solutions, and supporting day-to-day operations. Primary Responsibilities Business Process Analysis & Optimization Analyze andoptimizeorder-to-delivery processes within NetSuite across all order channels (ecommerce, EDI, direct), including sales order entry, order fulfillment, shipment management, and inventory tracking. Serve asbusinesssubject matter expert for NetSuite Order Management module, order fulfillment workflows, and multi-channel order processing. Identifyopportunities for process improvements and system enhancements to reduce manual work, errors, and orderfulfillmentcycle time. Partner with the Enterprise Architectureand the Senior Specialist IT Operationson functional requirements for NetSuite configuration, customization, and integration improvements. Requirements Gathering & Documentation Collaborate withcustomeroperations, digital/ecommerce,and B2B teams to understand business needs and gather functional requirements. Translate business requirements into clear functional specifications and process documentation. Document current-state workflows,identifygaps, and propose future-state order management processes. Create andmaintainrunbooks and troubleshooting guides for order management issues across all channels. Testing & Quality Assurance Develop test plans and test cases for end-to-end order-to-delivery scenarios across all channels (Amazon, Shopify, EDI, direct orders). Work with theEnterprise Architecture and the Senior Specialist IT Operationstovalidatedata flows, integrations, and system synchronization between NetSuite and external platforms. Sign off on functional correctness before changes are deployed to production. Stakeholder Training & Communication Conduct training sessionson order management processes and system changeswhenrequired. Act as the primary liaison between order management business users, IT (Integration Manager and NetSuite Admin), and external partners (ecommerce platforms, EDI partners, 3PL providers). Communicate functional requirements, changes, and issue status clearly to both business and technical stakeholders. Qualifications Required Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent professional experience). 5–10 years of IT business analysis, functional analysis, or systems support experience, withstrongfocus on order management, supply chain, or fulfillment processes. Hands-on experience with NetSuite, including order entry, sales orders, fulfillment, and inventory management modules. Understanding ofmulti-channel order processing (ecommerce, EDI, direct sales) and related business workflows. Strong analytical and problem-solving abilities with a process-focused, detail-oriented approach. Proficiencyin functional testing, process mapping, andrequirementsdocumentation. Excellent communication and stakeholder management skills; ability to translate between business and technical language. Ability to create clear, user-friendly documentation and training materials. Preferred Prior experience collaborating with integration specialists, architecture teams, or IT development teams. Familiarity with ecommerce platforms (Amazon Seller Central, Shopify) and their order workflows. Working knowledge of EDI (Electronic Data Interchange) order processing and EDI standards (e.g., 850, 856, 810). Understanding of 3PL/fulfillment operations and warehouse managementsystem(WMS) concepts. Exposure toAPIs, data mapping, or integration concepts (notrequiredto implement, but valuable for communication). NetSuite Administrator or functional certification. This role works closely with the Enterprise Architecture and the Senior Specialist IT Operations, whoareresponsibleforintegration architecture, APIs,middlewareandEDI technical management. The Functional Analyst serves as the business-side expert, focusing on ordermanagement workflows, functional requirements, testingandstakeholdercommunication,—enabling theEnterprise Architecture and the Senior Specialist IT Operationsto focus on the technical architecture and system implementation. What Orveon Offers You “Hybrid First” Model – 3 days per week in office, balancing virtual and face-to-face interactions. “Work From Anywhere” – Freedom to work six (6) weeks annually from the location of your choice. Complimentary Products – Free and discounted products on new releases and fan-favorites. Professional Development – Exposure to senior leadership, learning and development programs, and career advancement opportunities. Community Engagement – Volunteer opportunities in the communities in which we live and work. Pay Transparency At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining compensation. Actual salaries may vary based on factors including, but not limited to, geographic location, education, experience, skills, and qualifications. The pay range for this position is $90,000-$115,000 - supplemented with all the amazing benefits above for full-time employees! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr