Patient Services Specialist

Medical Receptionist - Physical Therapy OrthoArizona is hiring skilled Medical Receptionists of all levels to join our elite team of renowned healthcare providers. Whether you're an entry‑level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every touchpoint. What to Expect as a Medical Receptionist with OrthoArizona Pay: Starting from $17 per hour Location: Chandler (Ice Den), AZ As you join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community, you can expect to be supported with: A robust benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401(k); wellness reimbursements, and more. State‑of‑the‑art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth. Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast‑growing organization. A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best‑in‑class patient care. As a Medical Receptionist with OrthoArizona, you’ll get to Answer phone in a prompt, courteous and helpful manner, screen, and route calls as needed, create phone notes in the patient electronic medical record, and provide information to patients. Serve as the 1st point of contact for our patients: greet, check‑in, check‑out, and provide excellent patient service. Manage schedule, assist with insurance verification and other physical therapy insurance requirements. Support physical therapy staff by keeping the front desk organized and running smoothly. Assist in indexing patient documents to the correct patient chart. Assist in routing electronic faxes to the correct location fax folder and/or uploading to the correct patient chart. Assist with other duties as needed during down time. Carry out all other duties as assigned. Qualifications Include Excellent customer / patient service. Knowledge of medical terminology. Working knowledge of computer programs. Excellent written and verbal communication skills. Ability to perform training on practice management software. Willingness to continue expanding knowledge of practice management software as updates occur. Follow all standard operating procedures. Minimum qualifications: High School diploma or GED. Preferred Experience At least one year of medical office experience. Bilingual is a plus. Basic phone handling skills – Contact Center experience. Basic knowledge of insurance plans and the specialty referral process. About OrthoArizona Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician‑owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley. #J-18808-Ljbffr