Medical New Patient Scheduler

Job Description

Job Description

At Ironwood, care is personal—and so is our team culture. Our Central Business Office is looking for a detail-oriented and patient focused New Patient Scheduler/Operator to serve as a vital first point of contact for our patients.

Position Summary:

Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.

What You’ll Do:

• Serve as a primary contact for incoming patient and referral calls
• Schedule new patient appointments accurately and efficiently
• Collect and verify demographic and insurance information
• Request, track, and follow up on medical records prior to appointments
• Monitor fax servers, voicemails, and patient call-back queues
• Send new patient paperwork promptly (mail/email)
• Maintain and update patient data using Excel logs and internal systems
• Coordinate pre-appointment preparation with clinical teams
• Communicate daily with physicians regarding scheduling needs
• Support overall office operations with additional administrative duties

What We’re Looking For:

• 1–2 years of medical office experience required
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Ability to multitask in a fast-paced environment
• Comfortable working with computers, EMRs, and Microsoft Office (Word, Excel)
• Ability to maintain confidentiality and adhere to HIPAA guidelines
• Positive, team-oriented attitude and professional demeanor

Preferred Qualifications:

• Medical oncology experience
• Knowledge of insurance processes and coverage verification
• Familiarity with healthcare regulations and compliance standards
• Understanding of chemotherapy drugs and related supplies
• Bilingual communication skills

Why Join Us?

• We are the largest patient-focused cancer provider in the valley!
• Make a meaningful impact in the lives of patients facing cancer and other conditions
• Enjoy a collaborative, respectful, and growth-focused work environment
• Access to full health benefits and retirement plans
• Equal Opportunity Employer

Ready to make a difference?

• Apply today and become a vital part of a team that’s changing lives—one patient at a time.
• Learn more at