Departmental Analyst (Trainee) 9-12

Job Title

Departmental Analyst (Trainee) 9-P11 Position Description

Job Description

Are you energized by innovation, inspired by collaboration, and excited to grow in a fast-changing technology environment? The Individual Income Tax Customer Contact section is seeking a motivated and forward-thinking analyst to join our dynamic team.

This role is ideal for someone who enjoys solving problems, learning new systems and contributing to a culture built on continuous improvements, creativity and teamwork. As part of our support team, you will help oversee and enhance the section's systems, reporting and customer experience initiatives while working alongside professionals across multiply Treasury divisions.

The IIT CC Analyst performs a diverse range of responsibilities, including improving operational systems and reporting processes, researching solutions and identifying opportunities for innovation. This position collaborates with staff and technology teams across Treasury divisions, assists with system upgrades, enhancements and testing efforts, analyzes metrics and presents insights that improve customer experience and contributes ideas that support and evolve a growth-focused workplace culture.

This position offers the opportunity to work in an environment that values adaptability, professional development, and creative thinking. Team members are encouraged to bring fresh ideas, embrace new technologies, and help shape the future of customer support services.

Knowledge of Income Tax processes, Treasury systems and applications is preferred.

If you are innovative, personable, self-motivated, and thrive in both independent and collaborative environments, we encourage you to apply and grow with us.

Required Education and Experience

Education for Departmental Analyst 9-12 Possession of a bachelor's degree in any major. Experience for Departmental Analyst 9-12 Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree. Departmental Analyst 9 No specific type or amount is required. Departmental Analyst 10 One year of professional experience. Departmental Analyst P11 Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service. Departmental Analyst 12 Three years of professional experience, including one year of experience equivalent to the experienced (P11) level in state service. Educational Substitution College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.

Alternate Education and Experience

Departmental Analyst 9 - 12 Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement. Military experience: For those applicants with military service, please provide your DD214 or other official military documentation that may help identify transferable skills and experience that may qualify in lieu of the required education.

Additional Requirements and Information

Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.) Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed. Hybrid Remote Work. This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview. Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

Rewarding Careers

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.