OFFICE ASSOCIATE

Job Requisition ID: 59276 Opening Date: 10/09/2026 Closing Date: 10/23/2026 Agency: Department of Human Services Class Title: OFFICE ASSOCIATE - 30015 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated Salary: $4,144 - $5,429 per month ($49,728 - $65,148 per year) Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Merit Comp Code: Work Hours : Monday - Fri, 8:30am - 5:00pm, 1-hour unpaid lunch Anticipated Hybrid Work Schedule Availability : It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location : 11203 S Ellis Ave, Chicago, Illinois, 60628 Family & Community Services Region 1 South Clerical Roseland FCRC/Cook County Work County : Cook Agency Contact : View email address on click.appcast.io This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Division of Family and Community Services is seeking to hire a position to perform a variety of complex, specialized clerical, and secretarial functions. Under direction, performs a variety of complex, specialized clerical duties for supervisory staff, keyboards documents, processes records and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments; provides information/assistance to explain/clarify rules, processes or procedures. Essential Functions Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology. Prepares and maintains complex, highly specialized records and reports. Receives telephone calls and emails, determines the nature of the calls and emails, directs inquiries to appropriate staff. Maintains and organizes client appeal files, records, and reports documents pertinent to hearing. Provides clerical office support. Receives and distributes mail, manual releases, and memos. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of high school. Requires two (2) years of office experience. Requires the ability to keyboard accurately at a rate of 45 wpm. About the Agency The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systematic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity. As a State of Illinois employee, you will receive a robust benefit package that includes the following: A Pension Program Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick days annually (Sick days carry over from year to year) 10-25 days of Paid Vacation time annually - (10 days in year one of employment) Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: This position [DOES/DOES NOT] contain “Specialized Skills” (as that term is used in CBAs). #J-18808-Ljbffr State of Illinois