Customer Service Rep/Dispatchers

Customer Service Representative / Dispatcher Location: Elmhurst, IL Pay: $18–$19 per hour Employer: Kelly Services Position Type: Contract-to-Hire Schedule: 10:00 a.m.–6:30 p.m.; five days per week, including one weekend day—Saturday or Sunday—and four weekdays Kelly Services is hiring dependable and hardworking Customer Service Representatives/Dispatchers for a contract-to-hire opportunity in Elmhurst, IL. The assignment is expected to last approximately 3–6 months, with the possibility of permanent hire sooner based on attendance, work quality, schedule compatibility, performance, and business needs. The Customer Service Representative/Dispatcher will manage maintenance and project service calls in real time to help ensure technicians operate efficiently and customer service-level agreements (SLAs) are met. This position supports customer satisfaction and field-service efficiency while reducing the day-to-day call-management workload for the District Manager. Essential Functions And Key Responsibilities Monitor service and project calls for an assigned region. Reassign calls based on SLA requirements, technician availability, and technician location. Develop and maintain an understanding of the assigned territory to effectively manage call assignments. Respond to customer escalations and coordinate resolutions with Service Technicians and District Managers. Alert the District Manager to at-risk SLAs and service issues that cannot be resolved. Document service-call activity and actions in the Service Center system. Work with District Managers to understand technician and regional objectives, priorities, and performance targets. Perform call-management functions that support technician efficiency and customer satisfaction. Maintain accurate and timely communication with customers, technicians, and management.Knowledge, Skills, and Abilities Knowledge of the assigned territory and technician locations to support effective call management. Understanding of systems and procedures used to handle and document service calls. Strong customer-service skills. Excellent listening, patience, and oral and written communication skills. Ability to work independently and make sound decisions. Strong judgment, analysis, and problem-solving abilities. Ability to work collaboratively with coworkers to resolve issues. Excellent multitasking and organizational skills. Ability to work effectively in a fast-paced, changing environment. Strong attention to detail and follow-through. Initiative and a dependable, punctual work ethic. Education And Experience High school diploma or GED required. Prior customer service experience or equivalent problem-solving experience required. Proficiency with Microsoft Windows, Outlook, Excel, and Word. Kelly Services is an Equal Opportunity Employer Benefits Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice. #J-18808-Ljbffr Kelly