Dispatcher

Dispatcher Transdev in West Cook, IL is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Position Subject to Collective Bargaining Agreement: $ 21.50/hour (Union Collective Bargaining Agreement Pascale) Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating holidays Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. Other duties as required. Qualifications High School Diploma or GED; Technical Degree preferred. 3-5 years' experience dispatching. Excellent verbal, interpersonal and customer service skills. Problem solving and analytical skills. Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) Successfully pass a pre‑employment drug screen. Drug-free workplace Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) Successfully pass a pre‑employment drug screen. Physical Requirements The essential functions of this position require the ability to: Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io About Transdev Cities, counties, airports, companies, and universities across the United States contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Job Type Full Time #J-18808-Ljbffr