Software Engineer II

Software Engineer IIThis role sits at the center of our team's expansion and will have a direct impact on documentation, processes, and customer relationships. Work will vary from tool evaluation and integration to day-to-day hands-on lab and infrastructure support. In addition to core engineering responsibilities, this role requires a strong grasp of AI technologies and hands-on proficiency with AI-assisted development tools such as Claude Code. As AI reshapes how engineering work gets done, this engineer will be expected to leverage AI tooling in their own workflows and help drive adoption across the team. This role will operate as a point of contact for assigned projects, coordinate internal resources, and be supported by supervisors and technical resources. This person must be willing to take direction from leadership while also providing guidance and driving task ownership across team members. Our goal is to build and maintain strong, long-lasting customer relationships.Minimum QualificationsStrong technical background in software engineering or a related technical field.Strong programming skills with Python (other languages C++, Java, Ruby, etc. are a bonus).Hands-on experience with AI-assisted development tools (e.g., Claude Code or similar).Demonstrated experience with LLMs, AI/ML tools, and integration patterns.Experience with Linux OS (CentOS, Fedora, Ubuntu).Experience with Windows OS.Basic network troubleshooting skills.Strong oral and written communication skills.Experience understanding and communicating technical information to non-experts.Experience planning and designing customer solutions.Experience running projects from start to finish.Strong, proactive work ethic.Ability to learn and adapt to new situations and environments.Typing speed of at least 50 words per minute.Ability to regularly lift 30 lbs (computers and associated equipment).Ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks).Ability to provide own vehicle transportation for travel between support sites.Ability to perform repetitive manual tasks.Ability to utilize a step stool to reach cable trays and racks.