Customer Success Manager - East USA

As a Customer Success Manager at Storyals, your primary mission is to ensure your assigned customers experience the full value of Storyals’ training programs - delivering measurable impact, fostering long-term relationships, and championing digital transformation. You will collaborate closely with the local and global team, working in partnership with Sales, Technical Services, and Media Production to deliver a seamless customer journey. Work hours: Full time Start date: ASAP Tasks an d r esponsibilities Lead customer onboarding, ensuring a positive start and clear alignment on goals. Lead effective customer meetings. Coordinate technical setup and installation of Storyals training product in collaboration with IT teams. Schedule and coordinate training sessions with Storyals Productivity Coaches, ensuring the customer’s needs are met Ensure all content aligns with the agreed branding Build strong relationships through regular communication, timely support, and sharing updates and tips. Monitor customer engagement, gather feedback, conduct business reviews, and identify opportunities for growth and improvement. Secure annual renewals. Identify cross-sell and upsell opportunities. To succeed in this role, we believe you have 3+ years of experience in customer success, account management, or training delivery, ideally in the States. Strong understanding of digital workplace solutions, especially Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, PowerPoint); familiarity with Copilot scenarios is a plus. Excellent communication, stakeholder management, and facilitation skills; able to work flexibly across time zones and cultures. Fluency in English A passion for helping organizations succeed through digital transformation and continuous learning. A proactive, solution-oriented mindset and the ability to thrive in a fast-paced, international environment. Please Share Your Details Do you speak English? * Upload your CV * By filling out this form, you agree to allow Storyals to store and process your personal data and to receive communication from Storyals. We never share your details with anyone, and you can unsubscribe at any time. #J-18808-Ljbffr Storyals Global AB