Emergency Services Dispatcher

Job Details Level: Experienced Job Location: Raleigh, NC - Raleigh , NC 27609 Position Type: Full Time Education Level: High School Diploma or GED Travel Percentage: None Job Shift: Day Job Category: Other About flyExclusive flyExclusive is one of the fastest‑growing private aviation companies in the country — and we are just getting started. We operate a modern, curated fleet and deliver a world‑class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before. Why flyExclusive? As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up flyExclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians. If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at flyExclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company. We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth opportunities! Job Summary The Mobile Service Unit Dispatcher is responsible for coordinating rapid‑response maintenance support under a FAA Part 145 Repair Station certificate. This role serves as the central point of contact for flyExclusive’s Part 135, external customers, mobile field technicians, logistics providers, and internal departments to ensure timely, compliant, and efficient return‑to‑service during AOG events. The Dispatcher operates in a high‑tempo environment where urgency, accuracy, regulatory compliance, and clear communication are critical. Key Responsibilities AOG Mobile Service Units Event Coordination Receive, log, and prioritize incoming AOG requests from customers. Assess aircraft type, discrepancy, location, tooling requirements, and technician qualifications needed. Dispatch appropriately rated and authorized mobile technicians in accordance with FAA Part 145 and company RSQCM procedures. Coordinate international deployments, including travel documentation and regulatory considerations. Communication & Customer Support Serve as primary communication link between flyExclusive’s Part 135, external customers, mobile technicians, Quality, and Supply Chain. Provide real‑time status updates to customers throughout the AOG lifecycle. Escalate critical events to leadership as required. Maintain professional and calm communication during high‑pressure situations. Logistics & Resource Planning Coordinate travel arrangements (commercial flights, rental vehicles, hotels, charter services). Arrange shipment of parts, tooling, and ground support equipment. Track technician movements and ensure compliance with duty time and fatigue policies. Optimize technician utilization across regions and time zones. Regulatory Compliance Ensure dispatched personnel hold appropriate Federal Aviation Administration (FAA) Airframe and Powerplant (A&P) License, company authorizations, and training currency. Verify work scope aligns with the Repair Station Manual (RSQCM) and Operations Specifications. Maintain accurate records of dispatch actions and event timelines. Support audit readiness and documentation requirements. Documentation & Systems Management Enter and update AOG cases within maintenance tracking and dispatch systems. Monitor KPIs such as response time, travel time, and return‑to‑service metrics. Generate reports for management review. Maintain detailed event logs for quality and billing purposes. Other Duties Support adherence to company policies, procedures, and directives. Perform additional duties as assigned. Supervisory Responsibilities No direct supervisory responsibilities Work Environment 4 - on, 4 - off rotation, 6AM - 6PM in our Raleigh office (not a remote or hybrid position) Typical office and computer lab environment Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Physical Demands Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs minimally. Pushing / Pulling: able to push and pull small office furniture and some equipment and tools minimally. Sitting: able to sit for long periods of time in meetings, working on a computer daily. Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor regularly. Walking (including routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces regularly. Dress Code and Uniform Well-groomed appearance Adherence to department dress code Travel Travel is not expected in this role. EEO Statement flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity. Qualifications Required FAA Airframe & Powerplant (A&P) Certificate preferred. High school diploma or equivalent 3–5 years of experience in aviation maintenance operations, maintenance control, airline OCC, or Part 145 environment. Strong understanding of aircraft maintenance processes and terminology. Ability to work 4 days on and 4 days off 6 AM to 6 PM day shift-based operation OR Ability to work 4 days on and 4 days off 6 PM to 6 AM night shift-based operation. Proficiency in Microsoft Office and maintenance tracking systems. Excellent verbal and written communication skills. Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position. Preferred Qualifications Experience dispatching mobile maintenance teams. Familiarity with FAA Part 145 regulations. Knowledge of commercial aircraft types and ATA chapters. Experience coordinating international logistics. Key Competencies Crisis management and rapid decision-making Multi-tasking in high-pressure environments Strong organizational skills Attention to detail and accuracy Customer-focused mindset Team collaboration Clear and concise communications #J-18808-Ljbffr