ServiceNow Business Analyst

Greetings from Rootshell Inc,


One of our client is looking for ServiceNow BSA in Dallas, TX..

Role: ServiceNow BSA,


Location: Dallas, TX


Duration: Long Term

Responsibilities:
• Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations AND understand of how we have ServiceNow implemented at Equinix from a business perspective
• Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders
• Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunity on leveraging functionality to propose new initiatives
• Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release
• Facilitate User Acceptance Testing
• Ability to perform hands-on configuration and development on the ServiceNow platform

Qualifications:
• 7+ years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA)
• Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management)
• User story writing, backlog management, backlog prioritization is a must
• ITIL v3 Foundation Certified
• Experience managing one or more new implementations of ServiceNow a plus
• Strong consulting, oral presentation, and written communications skills
• Proven analytical problem-solving skills

Thanks & Regards,


Satish Kesap


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