Customer Service Representative

Customer Service Representative Required Skills & Experience 2+ years of patient-facing customer support experience over the phone Experience documenting and managing cases within a CRM system Strong problem-solving and critical-thinking skills Outgoing, customer-focused personality with excellent communication skills Nice to Have Skills & Experience Salesforce CRM experience Bilingual Customer service experience within a medical device company Day-to-Day: Answer incoming calls on the company customer support line Assist patients with order support, delivery inquiries, and product-related questions Document customer interactions and cases within the CRM system Troubleshoot and resolve customer concerns while providing exceptional service Coordinate with internal departments to ensure timely issue resolution Maintain accurate records of customer communications and follow-up activities Support a positive customer experience throughout the patient journey Job Description: Insight Global is seeking a Customer Service Representative for a leading medical device client. This individual will serve as a primary point of contact for patients, providing support regarding product orders, deliveries, and general product inquiries. The ideal candidate is customer-focused, highly organized, and passionate about helping others. They will work closely with multiple internal teams to ensure customers receive timely and accurate assistance while documenting all interactions within a CRM system. This is an excellent opportunity for someone with strong communication skills, a problem-solving mindset, and a desire to make a meaningful impact within the healthcare industry.