Head of Support & Customer Experience (AI SaaS)
Nexus One
Nexus One in Atlanta is seeking a Head of Support to build and lead our customer support experience across the platform. This hands-on leadership role shapes strategy, builds scalable processes, and leads a team that directly impacts how customers use our data and AI products daily. You’ll partner with Product, Engineering, and Sales to turn customer feedback into meaningful improvements, scale operations, and manage budgets. #J-18808-Ljbffr Nexus One
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...mission is to make every customer conversation feel effortless... ...serving them. As agentic AI accelerates, Parloans are... ...of a new era in customer experience — one where customer support is no longer transactions,... ...experience in enterprise SaaS, consulting, partner management...- ...our way to be proactive and make every customer happy. We have never had a customer churn... ...Success Leader, you'll report directly to the Head of Sales and our Operations Leadership.... ...adopt and run it. Bonus, not required: experience with physical products, hardware fleets,...Live inWork at office
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...shared services, finance, IT, HR, customer service, and industry-... ...service line expertise will be supported by GT's subject matter experts... ...responsible, practical AI adoption in pursuit narratives... ...least 10 years of overall sales experience with at least 5 years selling...Work at office- ...successful applicant’s education, experience, knowledge, skills, and... ...Warehouse (Applications and AI)Cloud Access & Microsoft Licensing... ...:Sales Engagement & Customer Relationship ManagementConduct... ...manage pipelines, and request support resources.Build and maintain...Work at officeLocal areaRemote work
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...apply now.We are currently seeking a Data & AI Specialized Sr Client Partner - Travel... ...accelerate decision-making, and improve member experiences.Key ResponsibilitiesEstablish and nurture... ...we can provide timely and effective support tailored to each client’s needs. While...Full timeTemporary workWork at officeRemote workFlexible hours- ...being Smarter, Faster, BetterSmarter—intelligence-led, powered by AI, data, and life sciences expertise, so your brand is always one... ...native solutions from scratch — not retrofitted workflows, but experiences and systems built around what AI actually makes possibleBring...Full timeLive inWork at officeLocal areaShift work
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$99.4k - $186.3k
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...together.We are seeking a Customer Success Manager to join... ...software platform with AI, robotic automation,... ....10+ years of combined experience in technology or technical... ...technology solutions (SaaS/PaaS).Strong... ...benefits package designed to support your health, wellbeing,...Work experience placementLocal areaFlexible hours- ...Nexus You don't have an AI story if you don't... ...shoulder-to-shoulder with customer teams — hands on... ...Role We're looking for a Head of Support to build and lead the... ...the customer support experience across Nexus One. This... ...function, ideally at a SaaS or tech product company...
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...opportunities for growth. This is not a support role. We are looking for candidates who have experience running software implementations... ...~3+ years of experience in SaaS implementations, HubSpot... ...Who Is primarily focused on customer support or ticket-based work...Full timeRemote work$120k
...Description Title: Customer Success Manager... ...) Reporting to: Head of Sales & Success... ...We need more than a support agent; we need a retention... ...in the customer experience, constantly looking... ..., ideally in a SaaS, HR Tech, or healthcare... ...intelligence (AI) tools to support parts...Immediate start2 days per week3 days per week- ...the ones that create better experiences for their customers. That's why we build... ...growing team in the automotive SaaS space. Our ideal candidate... ...with various departments to support feedback loops and customer... ...Looking For: Exposure to AI products and automation strategies...
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