Banquet Services Supervisor

Banquet Services Supervisor

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Event Services Supervisor | The Mallory, NYC

Hiring: NOW

Location: Manhattan NYC (West Chelsea)

Hours: Full-time (40 hours)

Schedule: Seeking flexible availability due to varying event calendar. Monday through Friday, Nights, and Weekends as needed

Compensation: $27/hour with eligibility for overtime any hours worked over 40 in a week (time and a half)

The Mallory is Convene Hospitality Group's premier new event destination located within the historic Terminal Warehouse in West Chelsea, New York. Reimagined from a landmark 19th-century freight hub into a dynamic 50,000-square-foot venue, The Mallory blends original industrial architecture with modern design and technology to host everything from galas and fashion shows to weddings and private celebrations for up to 550 guests. We are building a hospitality-oriented team dedicated to delivering thoughtful, high-touch experiences for every client and guest who step through our doors.

As a member of The Mallory's opening team, you'll play a key role in bringing one of New York City's most exciting new event venues to life. The Event Services Supervisor supports the day-to-day execution of events by partnering with our Event Producers, cross-functional teams, vendors, and catering partners to deliver seamless operations and exceptional guest experiences. This role is highly visible and hands-on, requiring an active presence on the venue floor throughout setup, execution, and breakdown while supervising our in-house hourly event staff and coordinating with catering partners. The ideal candidate is organized, solutions-oriented, and energized by being in a fast-paced, guest-facing environment with a wide range of event types and evolving operational needs.

Reporting to the Event Services Manager and the General Manager, the Event Services Supervisor supports the day-to-day execution of venue operations by coordinating event setups and supervising the on-shift event services team. This role helps ensure each space is prepared for successful events from setup through breakdown while delivering an exceptional guest experience.

Event Operations & Team Supervision

• Supervise and direct in-house hourly event staff during setup, event execution, and breakdown.
• Coordinate event setups, furniture placement, staging, deliveries, load-ins/outs, and venue readiness according to event orders and floor plans.
• Partner with vendors, catering teams, property management, and internal departments to ensure seamless event execution.
• Serve as an on-site operational resource during events, resolving day-of issues and ensuring event spaces remain safe, organized, and guest-ready.
• Conduct pre- and post-event walkthroughs, monitor inventory, and report maintenance or supply needs.

Communication & Coordination

• Communicate shift priorities and event timelines to staff while supporting training and maintaining operational standards.
• Collaborate with Event Services Managers, Event Producers, and Operations teams to execute events successfully and communicate any changes or operational concerns.
• Document event issues and provide feedback to support continuous improvement.

What We Look For

• 2+ years of experience in event operations, hospitality, venue operations, or a related field.
• Experience supervising or coordinating frontline teams in a fast-paced environment is preferred.
• Strong organizational, communication, and problem-solving skills with a guest-first mindset.
• Ability to work flexible hours, including nights, weekends, and holidays as required by the event schedule.
• Physical ability to walk, stand for extended periods, and occasionally lift or move event equipment.
• Spanish fluency is a plus, but not required.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $27/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.